Hiland Toyota Body Shop

"I went there for a tire rotation and was told I would get an oil change also. It took them about an hour and a half to complete. I was told that they changed the cabin filter. But a couple days later I noticed that they didn't replace the old oil change sticker. I wonder if they even changed the oil, luckily I didn't need the oil change."

"After 3.5 weeks my car is still not fixed properly. The fender does not line up, there is a very large noticeable gap where the fend and the hood meet, the bumper still has a noticeable crack, the door was rubbing and chipped the new paint and my door handle is still broken (which worked fine before I took my car there). They also some how managed to dent the rear fender on the opposite side which needed nothing fixed when they got it. I wanted to take my car to the Cadillac dealer but my wife said this was preferred from our insurance company... after this experience I will never again take any of my vehicles here!!!"

"I live 2 hours from this location and it was more than worth the trips it took for an estimate and then repairs. They are extremely knowledgeable, patient and accommodating. The repairs were absolutely PERFECT. I looked over the entire damaged area for at least 10-15 minutes and could not find ANY evidence of previous damage. The repairs and paint were factory perfect. I would recommend this place to all of my family and friends. Thank you Hiland Toyota Body Shop!"

"Unfortunately I had a terrible experience with this shop. I initially took my car to another shop that did an estimate, but didn't end up taking it there, I took it to Hiland because my insurance recommended them. Boy what a headache and A HUGE mistake... First, I get my car back and my heat wasn't working correctly, something to do with the coolant being low due to a leak from the accident, which they claim they never noticed or bothered to check since the estimate didn't mention it. While getting my oil changed the guy said hey, you have a coolant leak .. Hmmmmm Within 2 days a tire pressure sensor they changed went bad and needed replaced. The people who did the estimate did not take apart the car to see any internal damage. Hence the adjusters. But no, they just dropped the ball and accused me of lying and I have to pay a 120 inspection fee to even get it looked at and would only be reimbursed if proven accident related ... AND I HAVE AN A/C LEAK... My car was Perfect before this incident, and saying otherwise would be a LIE! Erickson Chevrolet will be fixing this shops incompetence. I will never recommend this shop to anyone... Unhappy customer. UPDATE : 10/25/2018 Waiting to get it into new shop and took her for a drive, ALMOST WRECKED, the front right wheel that they "fixed" almost gave out on me and I almost hit the wall. I wasn't even going the speed limit, all on dash cam. 4 major issues with the car still after this shop supposedly "fixed" my car. They don't even do a final inspection, cause all of this would have been found.... Wow! Second update 10/29/2018 Ericksen Chevrolet called, HILAND TOYOTA SENT ME AWAY WITH AN UNSAFE VEHICLE! control arms are destroyed (which is why I was almost wrecking around turns), exact words from the tech at Ericksen, also, a/c condenser leak, major coolant leak from the plastic thermostat. 1900 plus in damages remain with my vehicle, what do you have to say about that hiland? I'm awaiting your response!"

"I had an excellent experience at Hiland Toyota Body shop. My son was at college away from home and was rear ended. Luckily he was coming home in a few days for his Spring Break. We took our car on Monday to Hiland on and told them that we were hoping to get the car fixed that week since he was on Spring Break and that I was working with the insurance people of the the person who hit him. They said they would do what they could and that they would fax all the info for me to the insurance company. By Wed. afternoon they had received an o.k. from the insurance company and told me that we could bring the car in and they would try their hardest to have it done by Friday. They called me Friday afternoon and said it was complete. I noticed that one break light was not lighting up. I told them I did not know if it was something that happened during the repair and did not want to blame them. They instantly took the car around back and found it had a burnt out bulb. Not their fault and not the accidents fault. They replaced the bulb free of charge. I call this going above and beyond the call of duty. Hard to find a place that will do things like that for you today. They did a fantastic job!! Both Tim and Matt were fantastic to work with. I would highly recommend Hiland Toyota Body shop to everyone."