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Mike's Auto Service
769 North Madison Street, Rockford, Illinois, United States
About the Mike's Auto Service
Mike's Auto Service is a trusted car repair institution located at 769 North Madison Street in Rockford, Illinois. With experienced and licensed mechanics on staff, you can trust that your vehicle will be in good hands. As a mechanic-owned establishment, we prioritize using top-notch tools, equipment, and diagnostic programs to ensure that your vehicle is fixed correctly the first time. Whether you need routine maintenance or more complex repairs, Mike's Auto Service is dedicated to providing high-quality service to keep your vehicle running smoothly.
Photos of Mike's Auto Service
769 N Madison St, Rockford, IL 61107, United States
Opening hours of Mike's Auto Service
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Mike's Auto Service
"We are long-time customers of Mike’s Auto and we are just as pleased with the work and service from the new owners as we have always been. They have taken very good care of both of our vehicles, are prompt in calling us with quotes, honest with what needs to be done, and don’t perform any unnecessary work. They are professional and also are free to offer advice. And, all is done in a courteous way. It is also a pleasant experience to sit and relax in their very clean waiting room complete with a tv and free snacks. Overall thumbs up!"
"Great experience. Very polite staff, the waiting room is very clean, well-lit, and overall- very welcoming. They have beverages and snacks to enjoy. They were quick to complete the work. I usually dread taking my car into any shop. This was a very pleasant experience."
"Mikes auto did me really good not only did they explain the problem and got it done within a timely manner but they did a little extra work just to fix some things 10/10 would recommend this shop."
"Amazing high quality service. I always trust when I bring my car in that they’ll take care of everything right and their recommendations will keep everything running smoothly for a long time"
"I've been a long time customer with Mike's. So I tried the new owner hoping it would still be as good. I brought the truck in for an issue with a hesitation in the acceleration. They couldn't replicate the issue and suggested a tune up and transmission fluid change for $900 and some change total. While the truck needed the service, the problem still remains and happens every time I drive it. It's not that hard to replicate for me. I gave them a shot, but probably won't go back. UPDATE: Matt, I agree, the truck has 210,000 miles on it and I agree that it was brought in to have it fixed so my daughter can safely drive it. I also mentioned that the main reason for bringing it in was to fix the hesitation issue and I did turn down fixing the other issues because the hesitation was my primary concern. You also quoted me over $ 3,500 worth of work - I considered the value of the work vs. the value of the vehicle and decided that wasn't in my best interest. I also agree that you did call multiple times to try and get the vehicle back in - but you are only available between 8-5, which is when everyone else works. I did call you back during my commute, as my day starts before 8 and ends after 5 so trying to get a hold of you while I'm focusing on my job isn't as easy as you calling me back as part of yours. That said, you called to have me get the vehicle back in for the hesitation problem and as you stated, 3 of your mechanics and your state-of-the-art diagnostics computer couldn't find the issue. I'm curious as to what the difference would be this time around. I don't think my review was unfair, I stated that you performed a tune-up and replaced the transmission fluid and that it needed the service. But, this was also your best recommendation as to what might fix the hesitation issue. I don't think that I unfairly paid for what was done — you provided the service and I paid for it. But, the fact remains the truck drives no differently than when I brought it to you and unless there is something you missed on the first service, I don't see how spending more money on an additional guess is going to help me or resolve my issue. Also, to be fair, you might want to remove the reviews that were here from when Mike still owned the garage and maybe update your name from Mike's to Matt's."
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