Urology Austin

"My husband had surgery in July 2021. Dr Shatagooam was great along with his staff. The problem is your phone system and staff. We have been trying to get her medical records for over 6 months. When we finally get someone after a lengthen HOLD we explain to the person what we need and they assure us that the records will be mailed out to us. PROBLEM is, we never received them and we had to call back.today. POOR SERVICE"

"I appreciate the staff at Urology Austin but my God communication is atrocious!!! Good luck ever trying to get a hold of anybody. I just have a simple question and it's like pulling teeth trying to get anybody on the phone. Ever heard of a call back option? Guess not!!! After I'm done FINALLY resolving my issue with UA I will never be back unless THEY paid ME to be there. P.S. - To whomever responds to these reviews please don't reply with your scripted corporate response."

"As I write this review, I’m also on the phone waiting for someone… anyone… to pick up. I’ve been on IGNORE, (No longer just Hold), for over half an hour. To make matters worse, this is the SIXTH time I’ve tried to reach someone, simply to return a call and message that was left for me. 9sill no one, now hanging up after 38 minutes on IGNORE)"

"Horrible inconvenience. Dr Shatagopam is great - but the staff at this clinic and its lack of organization is atrocious. My appointment was already rescheduled once (by them) but they never canceled the original appointment because I got reminders to check in today. Billing is confusing but they make sure they get paid before a patient is tended. I've given nearly two hours to hold time today, simply to change a future appointment date. I never wanted to go to this location in the first place - I was funneled here because the doctor who performed my procedure at Cedar Park Regional apparently only works out of this location. I would NOT recommend this place."

"I really like Dr. Shatagopum, however the office staff and practice model at Urology Austin is terrible. They use a "call center" approach for both phone calls and portal messaging, so it's next to impossible to actually speak with someone at the office. Hold times to speak with an agent are unbearably long and responses to portal messages take a long time. I had a test done recently and it took me 10 days of requesting my results before I finally received them. While the doctor is great, I would not recommend this practice because of the staff and practice model."