Dunkin'

"I was running behind this morning so I wasn't able to eat breakfast at home. I decided to order on mobile app so I won;t be late for work, or sacrifice breakfast. My Bus was at Addison and Laramine when I placed the order. This was to ensure the order will be ready when I arrived. The order was ready, but it was wrong. I ordered a Pepper bacon, egg, and American cheese on a plain bagel sandwich, but received Swiss cheese instead. This is not the first time I've ordered this and this is the not the first time this location has gotten it wrong. I alerted the worker ( owner?) that it was wrong. He took my receipt with him and told the person it needed to be American cheese. The person who started to make the sandwich was stopped by another worker, who shouted very close to my ear to the one making sandwich, and told her she'll make the sandwich since I'm waiting ( She said this in Spanish). She finished the sandwich, and I picked it up. I went to go check it to make sure that it was done right. As soon as my hand touch it I KNEW it wrong. I asked for a plain bagel, but they put it on a croissant. So once again the sandwich had to be remade. At this point I checked my Ventra app to see when the next bus was coming. My app said Due. Which meant I was going to be late for work. The VERY thing I didn't eat at to prevent! I was happy I FINALLY got my sandwich right. However due to bad service I had to wait so long for my MOBILE order that I missed my bus, had to wait 20 minutes in the freezing temps that came from the storm last night, and was late to work. Worst part, no one even offered me an apology. This, unfortunately, wasn't the first, second, or third time this has happened to me. It has happened so much I've written to Corporate about it. This place needs new management. I, personally, have had enough. For now on I'm going to Mcdonalds. At least they rarely get the orders wrong."

"Clean tables, kind employees, fast service, fresh donuts and muffins, tasty coffee, solid WiFi. Good for to sit here or take away. I'm happy!"

"Asked for less ice in my ice coffee, and iced chia latte. Ice was full to the brim on both of my orders."

"Good place. There's always a line here for drive too. Nice people take care if you fast."