J.Crew 3423 North Southport Avenue, Chicago, IL 60657

"I will not shop at J.Crew anymore. My family and I have spent thousands of dollars into the J.Crew company and because I cannot produce a proof of purchase they will not credit me for a poorly made shirt. The pattern on the shirt faded prematurely. Now I can’t wear the shirt because it’s ruined. I’ve never had a problem returning items at any of the other stores I shop at. I rarely return anything. J.Crew needs an internal audit at this clearly deceptive practice of poor customer service. I spent $60 on a shirt I’ve worn maybe 7-8 times? I think the return policy should be upgraded because clearly a shirt that is poorly made should be credited. The shirt says J Crew on it, I guess that’s where the customer experience stops for them."

"Please head to this particular branch of J Crew for untiring sales staff. The staff seems really committed and definitely go out of their way to make a customer feel wanted. I had the pleasure of meeting Tammy who is most enthusiastic about pulling out different designs and sizes .. she zips around the store as though on wheels.. and was wonderful to have around…I can’t thank you enough Tammy…"

"I felt discriminated against the moment I walked through the door. Encountered multiple Caucasian women greeting and helping others. The moment I asked for assistance, I felt rushed and not welcomed. Although there is a wonderful African-American male who assisted me at the register who made a difference."

"Staff seems a bit “judgy”…. But the store is always neat and clean!"

"In my experience J crew staff can be hit or miss but this location has wonderful customer service. They try to handle purchases and returns in an efficient way and give you plenty of friendly guidance when you're shopping."