Pep Boys 2501 South Cicero Avenue, Cicero, IL 60804

"I booked my appointment online. They took my car the same day. They finished it early the next day. Easy to check out. Great service."

"I will apologize for my recent tire issue - it was a misunderstanding. However, your bathrooms are disgusting and in need of a complete renovation. Two out of three toilets not working - rust in the sinks No hot water, finally the dripping water has beeping stopped. Poor Lightning and it been like this a long time. You know this already And it’s time for you to renovate."

"I came to pep boys shop on 12/13 to get a new tire on my car. I had done research online and it showed this location had my tire. My appointment was at 9 am, after waiting for 2.5 hrs. the mechanic came to tell me they didn't have my tire in stock. And lied to me by saying he had called me to cancel the appointment. This place has ZERO empathy for the customers time. The employee was rude and wasn't helpful!"

"From the time I made it into the place I knew it would be a horrible experience. I had an appointment at 9:30. I made it at 9:33 the guy Jeremy ( who seemed to have had an attitude from the start) informed me that since I was “late” they took someone ahead of me. Which is insane because why have appointments if that’s the case. He said I’d have to wait an hour which turned into almost a 2 hour wait, I waited because of the drive I took and I need my oil change. After my car was done which is like after 1 I can’t do anything I had planned but I needed a car wash. I drove to get one which is right down the street and something dragging under my car. Thank God I wasn’t far but I knew they’d give me problems. Of course the guy tried to tell me that it was like that before like I wouldn’t notice a difference. They finally take the car to the back life it up and drill holes in the part that was falling to put zipties through the whole to secure it. I have a foreign car which requires a special tool to release the label that had fallen so I know for a fact this was sabotaged. While working on the car it’s at least3-4 mechanics looking at my car laughing and I have video and pictures. Then there is a cord hanging from the place they did the “ghetto fix” that I initially told them about and they left it out on purpose. There is no way I come for an oil change and come out with these problems. Also I kept my receipt from my last oil change and I knew they didn’t give me my 25% discount list time so I compared the two.$115 - $86 is not a small difference. So idk plan to take this further because clearly these guys are unprofessional and took me as a joke. 100% not satisfied and something will be done! This is unacceptable and from reading the reviews it’s kind of surprising they are still open.."

"I paid for a wheel alignment that was never done. Also they tampered with my oil filter and stuff to cause a leak. I have proof of both and I'm definitely trying to get in touch with their cooperate before I call my lawyer because once I do I'm not settling"