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Epiphany Dermatology
413 West Bethel Road, Coppell, Texas, United States
About the Epiphany Dermatology
Epiphany Dermatology is a premier dermatology practice located at 413 West Bethel Road in Coppell, Texas. Our team of experienced doctors and health professionals are dedicated to providing top-quality skincare services to our patients. From medical dermatology treatments to cosmetic procedures, we offer a wide range of services to help you achieve healthy and radiant skin. Visit us today and experience the difference at Epiphany Dermatology.
Photos of Epiphany Dermatology
413 W Bethel Rd #100, Coppell, TX 75019, United States
Opening hours of Epiphany Dermatology
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 15:00
Saturday:
Closed
Sunday:
Closed
Reviews of Epiphany Dermatology
"Elizabeth and her team are amazing! I am glad to have found her- my skin is looking better than ever!"
"Dr.Harina VIN was so good! She was fast but efficient in her exam. Answered all my questions and concerns. I would highly recommend her."
"Wouldn’t recommend if you need an office to be responsive or understanding. That being said, I truly hate leaving this bad review bc the Dr. I saw multiple times Dr. Vin was beyond amazing! She was understanding, very informative and knowledgeable and made me feel extremely comfortable. The staff at this office though, made me feel very hopeless as a parent and extremely frustrated. I had a procedure scheduled with Dr Vin to have a mole removed on my back, I intentionally waited for her to come back from maternity leave bc I liked her that much. The morning of my procedure my 2 year old daughter woke up, not being able to hold anything down. My husband had work all day and therefore I was the one who had to take my daughter to the dr. And find out she actually had Covid. I called the office at 830am, was on hold for 10 min and finally got directed to their call center. I informed the call center what was going on, they let me know they would pass the message along and someone would call back. I received a call back from a receptionist at the office, let them know I had to take my daughter to the dr and what was going on. Not once was a no show fee mentioned, or anything else mentioned that would make me think there was an issue with me rescheduling for the next week (which we did). Fast forward to the next week, a day before my rescheduled procedure. I happened to go to my portal and found a bill for $100 listed as a “No show” fee. Frankly I was extremely upset, this was the very first I had heard of said bill. So then were they just going to tack it on to my bill for the procedure when I came in the next day? When I called, to dispute the charge stating that I would be more than happy to show Dr visit notes stating what had been going on with my Daughter. I was told that the manager DeShay would contact me, and that an urgent note would be placed with this information. I never received a call that day. So come the next morning (day of my procedure) I still hadn’t received a call an hour after they opened, I called again. I was told once again that the manager DeShay, did know about my situation and would call when she could. My husband ended up calling two hours later, an hour before my procedure and was placed on a 15 min wait for the manager. Just to be told she had stepped into a meeting while he was on hold but that she would call back. At that point I was fed up, and extremely disheartened by the entire practice. My husband called to cancel my procedure only 5 min after getting off that call and the manager somehow answered his phone call. How odd, she never offered any type of apology about the lack of communication or the constant holds/phone calls we never received back. She simply stated that she would cancel the appointment for us. Y’all this was the MANAGER OF THIS OFFICE DeShay. I know this makes it seem like maybe we were difficult clients or they were already fed up with us at this point, believe me I know that happens I worked at different clinics myself for well over a decade. I can promise though that my husband and I had been nothing but good clients. We showed up for all appointments, paid our bills and listened/trusted the dr’s we had seen. This was our first cancellation in general with this practice. The whole experience was bizarre and quite frankly truly bad business. I do hope that the practitioners just didn’t know this was all going on. My hope is that parents read and understand that no matter how sick your child is, no matter how frequently you try to right the issue. Your pleas will fall to deaf ears and you will be treated with the same disrespect that I was. In the end, the manager never discussed the bill for our “No Show” fee but it is still on the portal. Unfortunately, we will pay it bc obviously I do not want it to go against my name. That being said, just learn from my disaster and if your kid gets sick hopefully it is 24 hrs ahead of your appointment or you have other child care (than daycare-that can’t take them with Covid) or you will be paying the $100."
"Basically ignored me. I've called exactly 17 times, and every time I'm met with voicemail. When I leave voicemails asking them to reach back out via email or text, they decide to call me during non business hours, or just not at all. I was on accutane, which we all know is very intense, but I have been forced to stop my medication with the guidance of google, since I cannot get in contact with them no matter how hard I try. They were nice at my initial appointment and Dr. Vin was knowledgeable. However the lack of communication is upsetting and frankly dangerous."
"I'm a little shocked at the reviews. Most seem to be based on getting an appointment, but I made mine through their website, and it was ridiculously easy. I saw Elizabeth Widmer, PA-C and she was WONDERFUL. She checked me thoroughly, took off a couple of spots that we were concerned about, and told me that I could really benefit from a chemical peel - which she did that day. The office was super nice, friendly, and organized. I am honestly baffled at the reviews. I will say, that I tried to call and didn't get an answer. She even told me that the phone service they use can be terrible - so assuming that is why people are struggling with appointments. Book online, and there is no issue. I also booked all my follow-up appointments while I was there, and had no problem getting in when I need to. She is definitely the best one I've been to ever! Super sweet, kind, fun personalities and great to work with!"
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