CHAD B STEPHENS

"Update: The Dr. reached out over the week-end and the office called me first thing on Monday to address my concerns. I am very appreciative of the way they addressed everything. These concerns were the only reason for the review below. Since they have been addressed in such a timely manner, I would like to change my review. Thank you, not many offices would take the time to do that. This review is not about the doctors actual performance of the surgery. More about the communication. I had back surgery with Dr. Stevens. When I woke up he was not around to update me on how it went. The next day they were only open till noon, so I called early in the morning and was transferred to a voicemail, and left a message. I called again 30 minutes before they were going to close and left another message. No one called me back. No one even called to check on me and how I was feeling that day. I've had surgeries before and the doctor is always there to tell me how it went and I'm always called the next day to make sure everything is going OK and if I need anything. This lack of communication does not settle good with me. The surgery was described as very invasive and simple. However right before the surgery the nurses Informed me that this is a major surgery procedure. Which made me fell anxious about the procedure. Prior to surgery, I was scheduled for a follow up appointment 13 days after the procedure. But at Surgey I was told that in a week I would have a follow up to have the bandage removed and was not to shower until then. So why was I scheduled for almost 2-weeks after surgery. I told them I could not go 2-weeks without showering! I have a job. When I called the appointment desk the day after surgery to reschedule for 7 days later. They said they were full. I also needed a return to work note so that I could work on Monday, which is a desk job. But since they never returned my call on Friday, I have to take more time off work which I cannot afford. No very organized at all!"

"Idk why my original review from earlier this year was not posted. When i went to leave second review from my most recent experience it was still there so i copy and pasted and completed my review of yesterday’s service. And here’s my review from earlier this year: I was referred to Dr Stevens by another amazing Doctor: Dr Tim Chapman of Texas Sports and Spine after therapy wasn’t completely alleviating my symptoms. I actually got a new patient appointment very quick! The check in process was also quick and office staff was very pleasant to work with. I didn’t have to wait long for Dr Chad and he was so engaged, knowledgeable and set me at ease with his recommendation of injections. I am able to get the help I need quickly and so far his coordinators have also been very diligent in helping with insurance, prior authorizations etc! Seems like a well oiled machine full of very friendly people who just want the best care for you!"

"Dr.Stephens has always been a fair, honest and helpful doctor. He has been my doctor for I believe 4 years now. We have tried different medications, different treatments and hopefully soon a different surgery to help. He treats you like a person and if you are a patient that needs help with pain and recovery that makes a huge impact. Dr. Stephens is a fantastic doctor and I love hearing and seeing all he is doing. However, Dr.Stephens is also a husband, father, a believer and most importantly a human who knows how to treat and help other humans. God Bless Dr.Stephens for always wanting to do better, offer better and be better for his patients."

"Dr. Stephens is extremely professional, and helpful. He really cares about his patients, which is a breath of fresh air. The entire office staff has never been anything but nice to me. They are very accommodating with making sure appointments fit your schedule. I would highly recommend this physician, and his entire team. Nice to know someone who is not family cares about you too. Keep up the great work !!"

"I have been seeing Dr. Stephen's for a year now. He is one of the few doctors I completely trust with my care. The wait in his office is minimal, never more then 5 minutes. His staff is very sweet and always tries to make you feel comfortable. As for Dr. Stephen's himself, he is patient, attentive, listens to whatever you have to say, works with you to find a good treatment plan that works for you, and never rushes you. He doesn't just grow pills at you; he wants to help you get back to your normal life. He is one of the best doctors I have ever met and have recommended several people to him."