Walgreens Pharmacy 801 Maple Avenue, Odessa, TX 79761

"Never use this place you will stand in line forever and they are really rude ."

"Can we do ZERO stars? This place is a joke. I pulled up to get my prescription at 6:30, two cars in front of me, moved up at 6:40 and waited for 20 minutes to move again! With a car in front of me I noticed that the closed sign was up. The lady in front of me kept pushing the button and kept trying to get their attention, nothing. I pull around and talked to the manager (who was nice) and explained what happened, we go back to the pharmacy and I hear him trying to ask the people in the back why they didn’t attend to the waiting cars, the lady in the back yells at him and tells him there was no one else in the drive thru. Such liars! I understand business have hours for a reason, but they took longer to attend the last customer so they didn’t have to attend the ones that were already waiting in line."

"I dropped my prescription off earlier in the day, the lady told me it would be ready no later than 2:45pm. I waited patiently for a text and I called about 4:15pm to see the status. The lady on the phone was very rude and basically rushed me off. I finally get a text at 5:54pm to go get my medicine, which I needed for my wisdom tooth. I tried to call them, no answer. I decided to go up there and just ask the lady a question by using the call button. She ignore me and proceed to point to the sign. All I wanted to know is, why would they send me a text knowing they closed at 6pm. So now I have to wait until Monday just to get my prescription. It’s ridiculous! They need to work on their customer service skills & communication!!"

"Always have issues. Dropped several prescriptions off at noon and they still weren't ready at 9pm. One of the medications was filed under our 6 year old daughters name instead of my husbands. It's like they don't take the accuracy of filling medication seriously. The lady helping us had attitude the entire time sighing and being short (with other customers also). She said she was supposed to leave at 9, so I guess she was mad that she had to stay to fix the issue. So here we are, it's 9:40 and still waiting. The lady filling medication showed no sense of urgency and seemed to care less. What happened to customer service and being friendly? I work in customer service and always have to stay past my scheduled time to take care of my customers. If you don't like your job find something else. I sure hope things get better. I have used Walgreens for a long time and would hate to switch to CVS."