Tuffy Tire & Auto Service Center

"Horrible. These guys don’t have a clue as to what they are doing or what is really needed. Everything is cookie cut as they use computers and other digital scripts to diagnose and provide repair instructions. Went in impromptu with a torn belt and came out $2000+ later with new water pump, thermostat and other unnecessary repairs, yet car heat was not working (and both heat and AC were working fine before car went in). They had car for weeks and then said it would cost $4000 for further repair. Folks there have these inflated titles - District Manager, etc and come to find out it’s only for the location in which they service so good luck with any attempts to escalate. I had car towed to my normal service guy who was unavailable but had heard the horror stories and said he would make time to review and repair. He repaired in a couple of coupe days for $600. He gave me the thermostat they put on and showed me that it was defective and only partially opening. They said they had problems “burping” the car when changing the fluids. He said that the car has a special temperature control setting that needs to be enacted that they were apparently unaware of, and it was doubtful that a new thermostat was even needed. Further, he showed me pictures of where they applied glue in an attempt to hold the hose down (that they replaced when they broke in their attempt to repair) because they had the wrong plastic seal that cost less the $5. STAY AWAY from these guys. They are a franchise biz and not a legit auto repair biz. Horrible, horrible, horrible."

"This is the second vehicle I have had brakes and rotors put on. They always have done a great job and I’ve never had any issues. Also, they are very convenient when scheduling an appointment and confirming repairs online."

"I needed brakes on both of my SUV's. Tuffy staff always did their own inspection and gave me very good pricing. I haven't had any issues and would recommend them to anyone."

"Unfortunately for Tuffy, the last few visits have been unsatisfactory. However, I will only discuss my most recent visit on 12/2/23. Went in for an oil change and used a $20 off coupon I received from that location for a prior issues they wanted to rectify with me. The associate was reluctant to accept it at first muttering something about it being from prior management but honored it after all. The issue came when he gave back my vehicle. His team could not reset the maintenance dashboard alert. He said “we tried the easy method and with our $5000 error scanner… if the alert bothers you, you can take it to the dealer and they can use their Toyota scanners.” The Mechanic is sending me to another mechanic that can complete the job correctly… got it! I went home, jumped on YouTube, and no more than 2 minutes later reset the unbeatable dash error that was told would need dealer help to resolve. Not a good look for you guys. I really tried to make this my go-to shop because of the proximity but your shop has convinced me otherwise. It’s back to Fluid MotorUnion for me."

"PLEASE BEWARE OF THIS PLACE! Do not bring your car in if it needs more than an oil change. Chris the assistant manager and Ron the regional manager have no idea what they are doing and very unprofessional. I brought my car in to check an engine light and a failed emissions test. Diagnostics cost me 167 dollars. They were not able to probably diagnose my car and figure out what was wrong after 2 attempts. The first day all they tried to do was "clear" the computer to make the check engine light go off. Of course it went back on. Brought it in a second time and my car sat there for 8 hours without it being looked at. Apparently the regional manager, Ron had to go there to look at it because no one else in the shop that day was certified to figure out what was going wrong. He was not able to figure it out either. They told me to bring my car in a third time but I just wanted a refund. Literally after two days of them having my car, it sat there without being looked at and they couldn't figure out what was going wrong. They refused to give me my money back. Chris never communicated with me and always directed my concerns to Ron. Ron was very unprofessional. He told me I was being unreasonable. Please do not bring your car into this place! They took my money and had no answers for what was wrong with my car! I will be contacting Better Business Bureau and filing a report on this place."