Mavis Tires & Brakes
5201 Northwest Highway, Crystal Lake, Illinois, United States
About the Mavis Tires & Brakes
Mavis Tires & Brakes is a trusted car repair and maintenance shop located at 5201 Northwest Highway in Crystal Lake, Illinois. With a team of experienced technicians, we offer a wide range of services including tire replacement, brake repairs, oil changes, and more. Our convenient location and commitment to quality service make us the go-to destination for all your automotive needs. Visit us today and experience the Mavis difference!
Photos of Mavis Tires & Brakes
5201 Northwest Hwy, Crystal Lake, IL 60014, United States
Opening hours of Mavis Tires & Brakes
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 20:30
Friday:
08:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
09:00 - 17:00
Reviews of Mavis Tires & Brakes
"Excellent service. The manager, Isaac, was straight forward and honest with me regarding what my car needed and did not pressure me into spending more than I needed to at that time. Saved me time and money. I'll definitely come back for future tire needs."
"Needed new tires for my Focus. Reached out to Mavis. Brought my car in for service and they let me know of some repairs that would be necessary to keep the life of the tires long lasting. I was aware of the repairs (my mechanic looked over the car before purchasing) I felt they were honest and fair. Showed me the parts and wear/tear so I could explain to my boyfriend the details. Pricing was fair, they worked with me to get the best package price for my repairs. I did have to go back in for the alignment to be tweaked but no further issues. The manager Mike remembered me and no issues. Thank you! Will be back for my SUV this year."
"Isaac was great to work with. Buying tires cannot always be the most pleasant experience, but Isaac and the Mavis team were very helpful. Went in to purchase tires for my son’s car, and they were very thorough in explaining the choices and options we could go with. Great service and good price! Plus the safety inspection made us aware of a front brake issue that needed to be addressed. What a great experience for a Sunday afternoon tire purchase!"
"On Sunday, October 8th, I had called the store ahead of time to see if they would be able to take my tire in for a simple patch/plug from a small nail puncture. I was told that they had time and could take it. We arrived about 15-20 minutes later which was about 1 hour before closing. They reviewed the tire and the puncture and we were told it would take about 20-30 minutes. We had left and came back about 45 minutes later (assuming that they had definitely completed it by then), only to be told that they "forgot about it" but will do it, at this point it was about 15 minutes prior to closing. While they were working on the tire in the back, we were asked to pay before the service was done so they can shut down their system as it was a few minutes before closing. We paid for the service, however a few minutes later they brought the tire out and told us that they were not able to fix it. We asked for a refund and were told that we would have to come back the next day to receive it since they shut down their system shortly after, and we were rushed out since it was past close at this point. We went back in on Monday, October 9th and were again told that they could not do it because their system was shut down, this was 30 minutes before they closed and I was blamed for not "calling ahead" to let them know. We then went back in on Tuesday, October 10th and were finally able to get our refund for the service. After realizing that we never looked over what they had done to the tire, assuming that they did nothing based on their comment of not being able to fix it, we reviewed the tire and realized that they had completely RUINED the tire and it still had an air leak! (See photo attached). You can tell that they rushed it due to being close to closing time and were just lazy, leaving us with a completely unusable and unfixable tire! After the terrible service that we received at Mavis, we went to another auto shop in the area to see if it could be fixed and were turned away because of the damage that Mavis did to the tire. We had to purchase a brand new tire due to the damages that Mavis caused to our tire from "fixing" a simple nail puncture. We deserve much more than a refund for the service as their laziness and rushed job ended up costing us much more than a simple patch/plug by leaving us with the only choice of purchasing a new tire!"
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