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Des Plaines Ace Hardware
1175 Lee Street, Des Plaines, Illinois, United States
About the Des Plaines Ace Hardware
Des Plaines Ace Hardware is a one-stop shop for all your hardware and home goods needs. Located at 1175 Lee Street in Des Plaines, Illinois, this store offers a wide range of products to help you tackle any project, big or small. From tools and paint to outdoor equipment and home decor, Des Plaines Ace Hardware has everything you need to keep your home in top shape. With friendly and knowledgeable staff ready to assist you, shopping at this hardware store is a breeze. Visit Des Plaines Ace Hardware today and get everything you need to make your house feel like a home.
Photos of Des Plaines Ace Hardware
1175 Lee St, Des Plaines, IL 60016, United States
Opening hours of Des Plaines Ace Hardware
Monday:
07:30 - 20:00
Tuesday:
07:30 - 20:00
Wednesday:
07:30 - 20:00
Thursday:
07:30 - 20:00
Friday:
07:30 - 20:00
Saturday:
07:30 - 17:30
Sunday:
09:00 - 16:30
Reviews of Des Plaines Ace Hardware
"Not sure what happened to this place. I used always get excellent service here. Not today very rude associates I asked 2 people a man and a woman where something was and both just pointed in the general direction. I couldn't find either thing so I asked again was told its in that area so I walked out buying nothing and took my business elsewhere. The customer service has really gone downhill at this location shop elsewhere."
"Possibly the largest and most varied stocked Ace in the area. I was shocked when I walked in by how big the store was, it seems to go on and on. Each area of the store is well marked Which makes it easy to find what you need quickly. I was looking for a simple switch and after about 10 minutes of Looking, I found Angelo and he found the switch with his seconds. He was the helpful hardware man. Convenient location, plenty of parking and well stocked, can you ask for anything more? And, IT’S VETERAN OWNED!!!!!!!!!"
"They in fact do honor the craftsman warranty. They are very kind and polite at this location I would highly recommend this ace hardware to anybody"
"Definitely not your friendly neighborhood Ace Hardware store. Today I took in a can of Benjamin Moore paint that I had previously purchased at Ace a few years ago and asked if they could shake it up for me in the machine. Before I could even finish my sentence the woman working there told me "no". I pointed to the can and asked "even if it was purchased at Ace?" Again, she replied abruptly "no, we don't do that". I left and with low expectations went to the Sherwin Williams store down the street, but was presently surprised when the staff there said, "sure"! I made it clear they knew it was not purchased there and they said it didn't matter, as long as the can wasn't near empty, which it wasn't - it was nearly full. They put it in their machine and shook it up for me without hesitation. It took about 1 minute. Ace, if you want us locals to shop at your store, then you need to improve customer service! I gave 2 stars instead of 1 because the selection of stock is good when I have been there. That said, I won't be going back any more. I've wanted to support their business and was willing to pay a bit more even when I could find items cheaper on Amazon, but this experience as well as a previous similar experience there has changed my mind."
"Absolutely the worst experience I’ve had in a retail store in my life. I have been an extremely loyal customer to Ace and have gone out of my way to support a local small business. I went into the Des Plaines location on Labor Day weekend to spend a significant amount of money on tools and one of the tools I wanted to buy was not in stock. When I asked an associate, Ken, to see if he could find and order for me, (I have ordered tools in the past to again support this business instead of picking up same day from a competitor) Ken rolled his eyes at me and was visibly angry that I asked him for assistance. Ken angrily looked up something on the computer and showed it to me. When it wasn’t the tool I was looking for he threw his hands up, raised his voice, and said “you’re going to have to give me more than that!” I left the store and ordered the tool on Amazon for a cheeper price and next day delivery. I will never step foot in the Des Plaines Ace again. I asked multiple sources to have the manager call me and it’s been over a week with no response. Horribly run business!"
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