Casper - Vernon Hills,

863 North Milwaukee Avenue, Vernon Hills, IL 60061

"Got my nova hybrid snow from them, wonderful people and the recommendation for hyperlite sheets was amazing, I love these sheets so much!"

"This is my worst experience with mattress company, i wish I didnt purchase it from this company. I bought the Nova Hybrid and a year after the bed sag a lot and i contacted the company to replace it or doing something or even to upgrade, i have sent emails, called multiple times, they keep me waiting on phone for hours and suddenly phone hang up on me or they never call back. Its been since March calling and emailing and no one is taking action about it. I truly wish I didnt go with this company. I dont recommend them at all."

"Feels comfortable initially but gave me back pain and stiffness. I also started feeling tired when I woke up in the mornings and occasionally woke up in the middle of the night. I could tell I wasn’t getting deep sleep even when I slept for 8 hrs. When I contacted them within the return period, they made it seem like they couldn’t find my order and would need to provide details from the original receipt. Really? You guys can send me nonstop targeted ads via social but you can’t find my 2k purchase that’s attached in this email chain? Made it harder than it needed to be. For awhile I wasn’t sure and thought it was pandemic habits, but even after I resumed exercising, the poor sleep and back pain was still there. Then I went on a business trip and finally got a good night’s sleep and realized it was this mattress! I’ve read that these mattresses aren’t good for people over 200lb, but now I can attest it’s bad for people who weigh low 100s too. Just disappointed in their service and supposed return policy."

"Let's go check out the new store and glad we did! Nova purchased and we love it. Head/foot massage, 0 Gravity, USB ports and under bed lighting a plus. Lots of fun gadgets. Installation in less than an hour and the technicians were super nice and professional. Fit right into our existing bed frame. Benjamin Childers and Manny Morga exceeded customer service excellence. Delivery was more delayed than Casper preferred but definitely worth the wait. The Casper mattresses and pillows are sooo comfy! Thank you Casper, Ben and Manny for a job well done!"

"We've been waiting months for this store to open, and we're thrilled it finally did. The customer service was fantastic! Big shout-out to Manny who helped explain all the differences and walked us through all our options. The entire staff was great, but if you need a sleep expert ask for Manny."