The Salvation Army Thrift Store & Donation Center 2208 Washington Avenue, Houston, TX 77007

"Scheduled a pickup for some items to donate and it was a terrible experience. First I tried to call multiple times and no one answered even though I did leave a voicemail. After about a week of waiting, I scheduled online instead and they required me to create an account for it. The form to fill out was actually pretty decent UX, but they missed some key details. Like apparently they needed to contact me before the pickup to confirm my address and ask about the size of the bed frame. But there was no mention that contact would be required before the pickup or that they would need the size of bed frame. Please add something in the online form that asks for the size of the bed frame and include info about how contact will be required or the pickup will be cancelled. I didn't leave a phone number or email because I didn't want to be contacted and figured they would handle it all for me and make it easy. But when I called the morning of to confirm that the pickup was still happening I was told it was cancelled?? I had just left all the stuff outside my apartment because I trusted them to handle this and make it easy. So please, fix these issues! I'm giving you free stuff (that's in great condition) that you're going to sell and so many people would have bent over backwards to get this stuff, but instead you made it frustrating for me."

"I can’t say enough good things about this shop. The folks working (volunteering) there are super kind. They have a great selection of furniture and much seems to be store donations (new). Snagged an amazing leather sectional at $600 and originally $2900 from rooms to go in excellent condition. They will help you load your furniture into your car/truck. Check this place out!!"

"THIS IS AN AWESOME PLACE! First thank you for all you do to help the Men and Women who need you. Store is clean and organized. I love how things are grouped by color. Staff is friendly and willing to assist. Prices are a little high but we have to remember that the money goes to help people who have lost their way. They are funded by the sales. Thank you again for a great shopping experience."

"I basically give them this score. Because this store is always organized and clean. Plus, They do an excellent job of dislaying decoration and furniture. Everything seems to be displayed by color and purpose."