Sugar Grove Ace Hardware 160 East Galena Boulevard, Sugar Grove, IL 60554

"The best employees and in stock for all your hardware needs. I recently remodeled a rental unit and purchased things like grass seed and paint gallons. The staff are always welcoming and friendly. I use the Ace app to earn points towards rewards and to score great discounts and coupons. This Ace has been a blessing to Sugar Grove."

"It's been a wonderful experience everytime I've shopped here. The entire staff is always very friendly and helpful. I'm also pleased with line of higher quality foods they carry in the pet section."

"I purchased my 52" Ego zero turn riding mower here. Mark went the extra mile to find one for me and delivered it himself. The product is great and I love it. The customer service is top notch. Thank you Mark."

"After shopping and supporting my local Ace for years that was my last time shopping in the store. I looked up real quick the items I was going to buy and another store had the same things for about 13 dollars cheaper. When I got to the register they said they don't price match. I understand it is at participating locations but get with the times. Its 2022 and by not doing it you lost a loyal customer. I wish them well but I will drive the extra five minutes to save money."

"Received a $300 Weber grill purchased at this store for a wedding gift from an out of state guest. We live a few hundred miles from this store and already have a really nice grill. A gift receipt accompanied this grill so we took it to a local Ace Hardware to return. We were told by the local Ace Hardware that it needed to be returned to the Ace Hardware where it was purchased. I told the local store that the store where it was purchased was a few hundred miles away. They didn’t care. I called Ace Corporate and they told me there was nothing they could do. I called the out of state Ace Hardware where it was purchased and they told me to drive a few hundred miles and they would gladly return it. Had the grill been purchased on-line we could have returned it but because it was purchased in one store and trying to be returned at another, we are out of luck. I am normally a huge supporter of buying local and supporting small businesses but here is an example of where doing so can bite you. Both of these independently owned and operated stores was more concerned about tying up $300 In inventory as opposed to making a customer happy. I would have been more than happy to accept in-store credit, but neither offered it as a possible solution to this problem. I won’t be shopping at Ace Hardware anymore."