Party City,

988 Brook Forest Avenue, Shorewood, IL 60404

"Supplies seem low & staff could be friendlier. Asking a question seems like it's an imposition."

"Have used party city for balloons for many occasions. Always ready when promised. Including this morning when it looked like they were slammed with orders. They even unlocked the door for me once when I was a few minutes late after they were closing so I could pick up."

"Me and my mom went in for some graduation decorations, it was all very nice until we had to cash out. Most of the balloons said sold out and we found one that we liked, the employee then disrespectfully said that those were sold out as well and told us to go look at other balloons while she took another customer. We didn’t mind at all because we could tell it was a stressful day for her and then we went to cash out once more, my mom put her card in and it said accepted, the same employee said that it didn’t go through and to put it again, we didn’t want to get double charged so my mom said it went through, she then called the manager over and she was very disrespectful, she told us that we needed to do it again and my mom told her that it already went through and then she asked my mom if she could prove it in a very disrespectful way, my mom showed that it went through her bank account and then the manager made a huge deal because we wanted our receipt. I’ve never been so uncomfortable being in a store."

"Couldn't believe they didn't have any prom decorations...only graduation and there were very few party decorations in rose gold. Plus no one asked me if I needed help though I was wandering around for about 40 minutes before I just abandoned my basket and left. However the store was pretty clean other than the carts and baskets, they had hand sanitizer out, and there were a lot of balloon options, just not for prom. But this was the first time the store has ever let me down."

"Picked up balloons for my son's birthday party. It was quick and easy, and they had enough staff take care of my pickup without having to wait in line."