Potbelly,

2695 Mannheim Road, Des Plaines, IL 60018

"I brought the oatmeal chocolate chip cookies the first time they were awesome, went back they were hard as a rock. I called spoke to management about it there is nothing that they can do. Check your food before you leave."

"I was in there for like a few minutes to order my food and there were things that didn't sit well with me. First the guy who was making my sandwich I can't tell if he washed his hands before making my sandwich. I did see him throwing away garbage before I entered the restaurant and he did follow behind me a soon after he threw the garbage. I just saw him put on gloves to make my sandwich. Hard to say if he did wash his hands or not. However, the thing that bothered me more is how as I was waiting for my sandwich to be made I did rest my arms crossed on the counter and I'm guessing the manager on duty called me over right away to pay for my meal. Now this alone wouldn't be a big deal, but I noticed that the customer after me did the same and she didn't say anything to her. I got the impression that the manager was being either racist (I'm Hispanic) or she didn't want me there in particular. To make it short I left feeling terrible."

"Service was good but my food wasn’t go great. Looks as if they just slapped it together and wrapped it up. My sandwich was very sloppy as well."

"First time, boy was the sandwich huge and great taste. I couldn't finish, ordered a big size steak n cheese."

"I like the atmosphere here. Plus the fact that they have Malts and smoothies in addition to the toasted sandwich’s is great. Everything was fresh and quick . My sandwich was very tasty and filling for the smaller size but I did have chips and a drink. Good ice tea too."