Portillo's & Barnelli's Willowbrook

"One of my favorite places to eat in Chicago! Delicious food and beautiful atmosphere. Spicy chicken sandwich is my favorite!"

"Not the same as it used to be. Went with family. The "I could care less" cashier got our order wrong and due to the near 20 minute wait for the food, fixing it was pointless. The Italian beef was substandard. The usually delish Greek salad was a disappointment. Unfortunately it has gone downhill after it was sold to a private equity firm. Next time I will avoid and look for more locally owned Chicago food restaurant. My response. Why should I reach out to your customer service??? Some free advice. Treat your customers like you care."

"Absolutely terrible. I've been going to Portillo's since I was a kid. I've always been a massive fan, but since they sold, it's painfully obvious the dedication to quality and customer service has absolutely evaporated. I've been getting my fries well-done for decades. Never a complaint, never an issue. This time, they thought it'd be funny to give me (very literally) frozen fries. Whatever, funny joke. I asked for a manager to correct it so I could just eat and go... She stared at me and said, verbatim, "I don't have time for this...". When I asked for her name, I was refused. I've given them a few more chances sporadically since then, but every single time we're disappointed. It's never been like this... I'm down for a good joke, but correct it and let's move on with our day. Your food and customer service deserves nothing better than One star. You have a ton to work on, and it pains me to say that to a restaurant I've loved for so many years."

"It is November 11 at 5pm. I ordered ribs and fettuccine Alfredo online. I get there and the pickup counter says they gave my order to the wrong person. They put a new order in and I have to wait 20min. I go to the barnelli counter and ask for extra Parmesan cheese on the side. The manager at this time and date tells me I have to go to the pickup counter to ask for this, the pickup counter told me to go to barnelli side and ask. The manager was rude and very short with me. Clearly not professional. I finally get my order and get home and noticed the Alfredo has less sauce than normal and there was no extra cheese. I stay too far to go back. I realize not to ever come here again and warn anyone else about this place. Update 12/31/23 I was contacted and promised compensation for their mistake after signing up on the Portillo’s link they gave. I still have not been compensated. Just a way to make it seem like they did something and I’m here to let everyone know nothing was done!!!"

"What a nice dining place definitely recommend. I love the atmosphere of tho solace with the music to the seating and decorations. It definitely can get packed but overall so nice. Service here was kind which was nice. Definitely an authentic Chicago restaurant. There normal hotdog here is a classic and really good. Their veggie dog was surprisingly also very nice. The onion rings were very crispy and delicious. The fish sandwich felt like an upgrade from the typical fish filet and was very nice. Their chocolate cake is so incredibly good. 5/5 would recommend"