Red Lobster

"I have visited many Red Lobsters in various states/cities. This was our first time at the Gurnee location. We came in at approximately 8 pm tonight. We were seated right away. Hostess was very friendly and prompt. Our server was attentive and friendly and overall, the service was very good. The food was not very good, unfortunately. I was looking very forward to some good fish and seafood, and was disappointed. We first ordered the calamari, as it's my favorite appetizer . It was overcooked, dry, and very rubbery. The cheddar bay biscuits were also very dry and extremely mild. You could tell that they were "sort of" garlic and cheddar flavored, but not much. I ordered the stuffed flounder with rice and broccoli, with a shrimp scampi add on. My boyfriend ordered the Surf & Turf Steak and Shrimp. My flounder was very bland. If it wouldn't have been for the sauce on it and the seafood stuffing, it would have had virtually zero flavor. The broccoli was seasoned nicely and the best part of the meal. The rice was also extremely bland and had very little flavor. The shrimp scampi wasnt too bad, although the shrimp were tough because they too, were overcooked. My boyfriend's steak was cooked correctly at medium and ok tasting, his baked potato was ok, but the cheese on top was very greasy and he had to scrape that off. His broccoli was also very good and the best part of his meal. I have included pictures of everything we ordered. I'd also like to mention that i was extremely happy that you had Pepsi Zero! That was a plus. I don't know that we'll come back anytime soon ... we will probably give it some time to hopefully let you all improve some before trying it again. We don't live far either, so it was just disappointing overall. Alonzo, our waiter did a great job, though!"

"It's been a long time & food is still good , some little pricey & nice employees."

"Ill try to make this short & sweet...everything started off great service food & etc. Then our food was mixed up our big pasta was given to the person who had it as a side. Our drinks were not refilled we werent asked if we wanted water & all our food still did not come out with no explanations. By the time we got a refill or water we were asking for to go containers h the bill. We had the platters that come with crab legs we didnt receive them until we were leaving & they were packed in a to go container & tied up. This was suppose two be sets of snow crab legs. So reheating crab legs is not really something you wanna do but the inside was like dripping a red/pink color & it just wasnt right. I was completely done after I saw what could be barnacles but I was done ate that point. (TO SUM IT ALL UP) THE DRINKS WERE GOOD MOST OF FOOD WAS GOOD Crab dip was good to my surprise & THE SERVICE STARTED GOOD ill try again a different day but ill never order the snow crab legs coconut shrimp or steak again"