Taco Bell,

420 West Maple Street, New Lenox, IL 60451

"Paid through the app, got there and they didn't have what I wanted. I asked for a extra taco to make up for the calorie loss and they didn't provide it. My food had a hair in it and the staff weren't helpful at all, definitely not going back."

"Set in the drive thru 15 minutes for 3 cars . Rediculous. The food was fresh . Needs better management. Doors were locked to go inside, so you'd think if only focus is drive thru, it would be quick ."

"Don’t waste your money going to this location. Food is awful most of the time. Today, I decided to give them another chance and it was a mistake. I ordered a number one regular and 3 extra regular tacos for my family. We told them to keep the receipt because normally we don’t have issues this bad. I get the food and half are made supreme, which we are unable to eat. I do inside to try to get this corrected. I wait 5 minutes before anyone coming up to the register and I explain what happened and that if these are supreme I was charged 3 dollars extra. They asked for the receipt, so I went back to the car just to make sure I didn’t have it. When I came back in, they proceeded to fill sauces and other condiments and completely ignore me for another 5 minutes. Then they make the correct food. They refused to give me my money back. They offered me more food, but there was no way we could eat that much so I just asked for my money back again. They flat out refused to give me the money back, even though they charged me for more than I ordered. I know that for many that much money doesn’t mean much, but money is tight. I don’t understand why a reasonable request of being refunded what I was overcharged is denied. The food we got also tasted bad. The crunchy shells were stale and the meat watery. Just avoid this place."

"This is a sad excuse for a taco bell, nobody at this location cares. This is what they served my friend and I for a steak quesadilla tonight. Half the quesadilla is two pieces of steak with a few strands of cheese. The other half wasn't any better. They also forgot the Diablo sauce."