Potbelly,

695 E Boughton Rd, Bolingbrook, IL 60440, United States

"It’s hard to find excellent customer service anymore but, Michelle (the manager I believe on duty) was exceptional today. My sandwich was taking a long time and she offered me a free drink. It then took a little bit more time and she offered me a cookie, introduced herself to me, asked me my name and I chatted with her for a bit. I rarely find someone who goes out of their way to make a customer happy anymore, and I was really impressed with her. I hope whoever is her manager reading this knows that they have a good team member on their hands! I’ll be back for sure."

"My kids and I stopped here because we know how wonderful the location is! We had a fantastic interaction with the guys that were putting our toppings on our sandwiches. One had a blue bandana and the other had a tan hat. They truly made our day better! The food is always great and never been bad."

"I ordered Mac and cheese with bacon and a sandwich which I ordered on the app. The good wasn’t ready till 20 min after promised time half way back home I realized the bacon was missing on my Mac and cheese I had to drive back. The cashier al elder lady was rude and upset and put bacon in a cup and said “that’s the bacon you would get on it” as if I was asking for anything free! I paid for the bacon and returned for it but she treated me as if I was asking for charity! Ruined my lunch completely! I will not give this location a second try."

"Manger is absolutely disrespectful and degrading towards anyone who doesn’t speak English fully. Regularly flirts with younger customers and is insanely rude to customers and her workers. Very rude. All the workers are very sweet and respectful of order unlike the manager. Would rate it well without considering the fact the manager is disrespectful and flat out rude."

"Potbelly's is pretty good, but you can tell it's a chain. They have a wide range of sandwiches that taste different from other delis out there, for better or for worse. I usually come here if I'm in the area and their food is good, and they have some outdoor seating as well. Their app could be better though."