Potbelly

"Horrible Customer Service. They do Not Greet anyone who walks in, they do not ask if they can help you or need anything, they just ignore you unless you walk up in their face to ask for an order or say something to them. Needs New Management 100% to teach them how to greet customers and not ignore them."

"My wife & I love our Potbelly on Diehl road. Her Italian skinny oven grinder was delicious & her mac & cheese was creamy good. I had the Mediterranean oven grinder with square chunks of chicken, artichoke hearts, chopped roasted red peppers & cucumber, mild but spicy hummus & small chunks of feta cheese. I added sliced pickles to give it a bit of sour taste & it was very good. The bonus is if you go out to eat after 8PM the sunset from Lund lake can be gorgeous. Staff very friendly & helpful. We will definitely come back!"

"The sandwiches at this restaurant were very good. The employees were very courteous and friendly. The four star rating, was due to rather expensive prices. Sandwich, chips, a bottle of water and a cookie came to over $16. The restaurant itself was clean. The building is tucked into the corner of the property, which made the parking lot a little awkward."

"I think I have to give up on this place. They simply cannot get an order right. I order the same thing each time - avo turkey with bacon. The first time the bacon was missing. Second and third time they forgot to add the bacon at the first station, but I double checked as they were preparing the sandwich and they added it after (which means it takes longer to prepare) Today is the last straw - order the same sandwich, double check the bacon (it's there this time) and what do you know they forgot the avocado. I even double checked the avocado because I had a suspicion they didn't add it - it just didn't look like they were cutting it up (I really shouldn't have to watch this closely!) I asked as they handed me the sandwich "this is the avo turkey?" and she says "yes". Written on the bag is "avo turkey". No avocado, which of course I only find when I get home. Anyway, I love the sandwiches, really fed up that they can't get a simple order right. It's just not that complicated. PS: I always tip too! For what??"

"This location is hidden way in the corner. So hidden, in fact, that I forget about it all the time, and I've lived within 2 miles of it for years. The sandwiches are great, the service and staff are amazing. Inflation has hit this place pretty hard, too...I can't believe how much a sandwich costs."