Red Lobster 1036 Illinois Route 59, Aurora, IL 60504

"We haven't had good food or service here in our last few visits. If I didn't have a gift card to redeem I would have complained. The portion on the fish and chips is not worth the price and we were missing side dishes."

"I order here quite often, and since the pandemic I have gotten used to picking up my order instead of dining in. On Valentine's Day, I placed an order through their website, as usual. I picked up my order and went home. Got home and my wife realized that the half dozen cheddar bay biscuits we ordered were not included - I have a terrible habit of not digging through my orders to check for accuracy before leaving. I called later to inform them of this and a lady, Ariel, picked up. She put me on hold and then hung up. I called back and the same thing happened three times until she finally told me that they were busy - understandable for Valentine's Day but hanging up is not excusable. She took my information and said the Manager, Lisa, would call me back. It's been 5 days and I have not heard back from Ariel or Lisa. Now, I understand that mistakes happen and forgetting to include items in my order was an oversight; however, not returning my call after being made aware of your error is simply unacceptable. Either Ariel never bothered to inform Lisa, or Lisa never bother to return my call. Either way, not cool. The biscuits are only $4.99 so not a big deal, what really bothered me is that I went out of my way to include a tip on this order. I will still order here, but absolutely no more tips for take-outs and will definitely check to make sure my order is complete before I leave the restaurant, that's on me. The food and atmosphere are on par with what you'd expect at any Red Lobster. 2 Star for a sub-par service."

"It’s been 45 minute and there was no napkin no tissue no no no no human to look at what is happening on this table…. Frustrating and disappointing experience… u give bread but butter nor any plate to keep it.. been visiting this place for ages but now we will never ever come here"

"I always have a great experience at red lobster. The staff is engaging and fun, and the food is phenomenal."

"Very delicious seafood restaurant. Great location right on RT 59. Easy parking, we ordered the Friday fish fry and shrimp feast. Comes with biscuits which are very tasty,"