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Lou Malnati's Pizzeria
2279 Randall Road, Carpentersville, Illinois, United States
About the Lou Malnati's Pizzeria
Lou Malnati's Pizzeria is a renowned restaurant located at 2279 Randall Road in Carpentersville, Illinois. Specializing in delicious deep-dish pizza, this institution offers both meal delivery and takeaway options for customers looking to enjoy their famous pies at home. With a cozy and welcoming atmosphere, Lou Malnati's is the perfect place to gather with friends and family for a satisfying meal. Whether you're a local resident or just passing through, be sure to stop by and experience the mouthwatering flavors of Lou Malnati's Pizzeria.
Photos of Lou Malnati's Pizzeria
2279 Randall Rd, Carpentersville, IL 60110, United States
Opening hours of Lou Malnati's Pizzeria
Monday:
16:00 - 22:00
Tuesday:
16:00 - 22:00
Wednesday:
16:00 - 22:00
Thursday:
16:00 - 22:00
Friday:
11:00 - 23:00
Saturday:
11:00 - 23:00
Sunday:
11:00 - 21:00
Reviews of Lou Malnati's Pizzeria
"***UPDATED*** I am changing my review after speaking to the manager Eddie last night. After he explained the situation and apologized multiple times, it made me feel more understanding of the stress of the night. He made sure I was taken care of and valued as a customer. I will be giving this location a second chance. If I could give them -5 stars I would. Absolutely horrible customer service after we have been loyal patrons for years! Knowing they are always busy on Valentine’s Day my husband and I called and preordered heart shaped pizzas at 4:15pm (like we do EVERY year). They took our order and charged our credit card and said it would be ready for pick up at 5:45pm. When my husband arrived at 5:45 there was a line out the door he stood in for an hour and a half. To our surprise, he gets up to the hostess and she says we don’t have your order. He explains he called and placed the order and the credit card was charged and he was told to pick it up at 5:45pm. She then said that we could put his name on the cancellation clip board. They did nothing to resolve the problem and didn’t offer any assistance and also told other customers there was no manager on duty. Now, on a busy night for restaurants (which is why we planned ahead) my family including two young children have no dinner at 7:15pm. This is completely unacceptable and no way to run an establishment. I waited to call at 9pm when things settled down there to try to get a resolution and no one answered my calls. I will try again tomorrow to reach out to corporate. Carpentersville Lou Malnatis has indeed lost a loyal customer and I will be sure to spread the word on how they conduct business!"
"This is the best pizza I have ever had and the customer service is always awesome!!! The girls at front are so friendly! We will definitely make this our regular pizza joint!!!"
"I left disappointed and empty-handed after a 90-minute wait. The issue was not just the long line that wrapped around the building, but a more profound problem with this locations organization and customer communication. The most significant problem was not the wait itself but the utter lack of leadership and effective communication with customers. There was no clear process for those waiting in line, leading to confusion and chaos. At one point, the situation became so disorganized that customers were at the register, attempting to help check people in—a clear sign that the staff was overwhelmed and underprepared for the evening's demands. This experience highlighted a critical need for Corporate to review and improve its internal processes and better support their employees."
"Never been a big fan of Malnati's and this location pretty much keeps the same mediocre experience. I don't know how they do it, but they manage to take all the taste out of the crust and tomato sauce. I think they try to make it up with massive cheese. One piece of deep dish will give you acid reflux for a week. They are nice and the service is good, but the food is very much sub-par for the price."
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