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Sun Travel Cruises and Tours
1718 North Zaragoza Road, El Paso, Texas, United States
About the Sun Travel Cruises and Tours
Sun Travel Cruises and Tours is a premier travel agency located in El Paso, Texas. Situated at 1718 North Zaragoza Road, this institution specializes in providing top-notch cruise and tour packages to clients looking for unforgettable travel experiences. With a team of experienced travel experts, Sun Travel Cruises and Tours offers personalized service and expert advice to help customers plan their dream vacations. Whether you're looking to explore exotic destinations or relax on a luxury cruise, Sun Travel Cruises and Tours is your go-to agency for all your travel needs. Book your next adventure with Sun Travel Cruises and Tours and make memories that will last a lifetime.
Photos of Sun Travel Cruises and Tours
ZARAPLEX SHOPPING CENTER, 1718 N Zaragoza Rd B1, El Paso, TX 79936, United States
Opening hours of Sun Travel Cruises and Tours
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Sun Travel Cruises and Tours
"My husband and I gave this place a try because they had great reviews (which we realize now were from years ago). The person we worked with, Micheal Macias, was the worst travel agent we have ever worked with. We took time off work to meet him at a scheduled time. When we arrived, a woman working there told us he "had just left to lunch". Why schedule an appointment if you wont be there when you scheduled? She told us we were welcomed to wait. We waited an hour and he never showed. When we got a hold of him later and he never apologized and just said "I had to take a lunch". We paid him a $150 deposit up-front and he has not responded to our request for a refund. I am so upset he took our money and this is the service we got. Please save your money and explore other options. If anyone from the business reads this, we want our money back, we never got any services from you. This is outrageous. 2/27/24 We received the refund from the business via check. Thank you for rectifying the situation."
"I am both angry and deeply disappointed after my experience with this travel agency, and I feel it's my duty to warn others about their unprofessional and unacceptable conduct. After paying $150 in advance, I expected a level of service that was never delivered. Their operating hours forced me to take time off work, yet this inconvenience was compounded by the complete no-show of the agent, Michael Macias. I wasted an hour waiting, with no courtesy call or message to inform me of his absence. When I tried to reach out, my efforts were initially ignored. And when Michael finally did contact me, there was no hint of remorse. Instead, he offered a series of excuses, blatantly disregarding the inconvenience caused to me. His attitude was not just unapologetic, but it also had the audacity to make me feel as if I were the one in the wrong. I am also skeptical of their supposed high ratings. The lack of recent reviews on Google raises questions about their credibility. I feel taken advantage of and want to ensure that others do not fall into the same trap. This agency's disregard for basic customer service and professional ethics is alarming, and I urge potential customers to steer clear."
"First time Booking a Vacation with a travel agent, I saw some good and bad reviews but decided to give it a try and IT WAS OUR BEST VACATION HONESTLY 100% recommended Zero stress everything was easy and simple car rental, hotel , airplane tickets, Everything was legit no problems at all, Alma Martinez explain to me every single step how it will be she gave me the best quotes for Maui Hawaii I wanted it for it to be perfect for our 4th anniversary of marriage and really she did everything perfect Premium Ocean View in the hotel was So perfect thank you Alma Martinez You made a wonderful job with this beautiful trip..!!! I will be comeing back for all my trips from now on !!! Next it’s Orlando Florida!!"
"We're received excellent services from our Travel Agent Ruth Cordova. She went above and beyond to help me in surprising my wife with a Hawaiian vacation to celebrate our anniversary. I am so pleased with the services provided by Sun Travel and am looking forward to have them plan my future vacations."
"Asked for an oceanfront hotel with a large tub to spend a romantic night with my husband. Got neither after I was guaranteed it was perfect for us. We got view of the parking lot and regular tub. Only one person fit in it. We were very disappointed for spending an extra $2,000 on something that wasnt close to what we wanted, but thanks to my husband and the beautiful people of Hawaii our trip wasn't ruined. Update: After six months and back and forth emails. We were pretty much blamed for accepting and signing the paperwork (something we thought we were getting). On top of that, the agency they book with BLUE SKIES did not recognize any of the hotel pictures Angelica (Sun Travel Agent) showed us and to which we agreed to. Ms. Coleman offered a $200 certificate on our next trip booked with them. It was insulting and hard to believe that after the horrible experience I would seek their services. One more thing---You know your services suck when the owner posses as a satisfied customer to improve the ratings. She even went as far as replying to herself. SMH Kathleen Coleman"
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