Advance Auto Parts 3452 West Montrose Avenue, Chicago, IL 60618

"Terrible service at this location. I live in the area & came here 2 times. The 1st time I just brought oil I didn’t need help with that. But the 2nd time I needed to buy auto parts & when I asked if they have the parts I needed, They told me they can’t look on the computer. When I asked why not? The employees continued to say we just can’t go on the computer which left me confused because I thought that’s what they do. So without going back & forth I just left because the customer service is no good. It seems to me that they pick & choose on who they serve because I didn’t get any help at all. Maybe they have their preference on whom they want to serve. They were rude & inconsiderate"

"I called to ask if they offer battery installation when we buy the batteries at that location. The person I spoke to said they do offer that service, but because of the cold (it’s January) they only do battery installation from 9am - 12pm and then they don’t go outside. I asked if I could make an appointment and he said we don’t need one, we just need to show up before 12 pm. Ok, great! The next morning my husband and I bring our cars that both needed batteries to this location and were told that they don’t install batteries when it’s cold at all. The cashier let us use a cart to wheel the batteries out to our cars since they’re so heavy and we took them somewhere else to be installed. Then my husband goes to return the dead batteries to get the $22 deposit fee back. He went inside to get a cart to bring the batteries inside and this same associate tells him there aren’t carts for customers to use. I was very frustrated with the dishonesty and attitude of the associates at this store."

"I wanted to make a good review on andres. He had outstanding customer service. I was greeted by the door and he was very helpful with helping find the correct part I needed. It was my first time there and I definitely will be back. I just wanted to thank him"

"The Best Auto Parts store Ever! They have Everything you need and Robert will go Above & Beyond to help his customers! Now I can see on the Road! Thanks Robert!!!!"

"Cynthia is not helpful at all. Just spending customers time. I see my tools available but she keep saying the order is not ready I have to wait email that it’s ready"