Hy-Vee Pharmacy 2400 2nd Avenue, Muscatine, IA 52761

"Staff was INCREDIBLY rude to a good customer for absolutely no reason. We’ll take my husband’s 13 scripts a month elsewhere"

"I’ve been calling for 2 days and nobody answered my calls. Very disappointing."

"i have never been to a more incompetently run pharmacy. they would routinely “not have received” scripts that my doctors sent several times. often they would forget to update prescriptions and claim they couldn’t fill old prescriptions that had since been superseded. they are also terrible at refilling controlled substances as their phone line is entirely automated, and getting a doctor confirmation from them requires you physically going to the pharmacy and asking them to make a call to your doctor. lastly, they tend to put every med on autofill regardless of if it should be, so i now have a years worth of extra syringes laying around. oh, and of course with the wrong gauge needles. because filling a script for extra subq needles would be harder than giving me the bulk IM needles they have. the only reason i’m not giving one star is because the staff (for the most part) are very trans friendly, and happily use my chosen name. a nice change of pace from the rural hell it sits in."

"Takes forever to get waited on. Staff will chat with each other before tending to customers. Takes 3x longer to get my meds thru drive thru or counter than at Walgreens."

"I normally don't like to give poor reviews, especially to places that provide valuable medications, but for the fourth time in a row I have called my prescription in in advance, and was assured it would be ready by the time I got there, but they NEVER fill it until you go in there. If you're too busy and don't have time to fill it, SAY SO!! I will come back when you've had sufficient time to fill it. Don't waste my time and busy schedule by making me wait in your store. Despite the need for my asthma inhalers, I do maintain a job and a full and active schedule. Your apologies are always very sweet, but they don't make up for a wasted trip to the pharmacy."