Cleo Boutique 12321 South Harlem Avenue, Palos Heights, IL 60463

"No refunds - only exchanges - have to be made within 7 days of purchase. High pressure sales tactics especially to elderly women. Definitely never returning."

"Bought my mother-in-law a sweater for Christmas. We understood exchange/returns are only for store credit, that's fine. Mother-in-law was hospitalized for RSV and is still recovering from effects. She called today to exchange sweater and was told it was too late. I bought the sweater the Thursday or Friday before Christmas. Today is January 5th. Pretty reasonable amount of time to want to arrange an exchange. She was advised to call the Lagrange location as that is where the owner was. She called there and was treated rudely by the woman who answered. She refused to take into account that this 78-year-old woman was recently hospitalized. She refused to bend in any way. She had a great deal of negative energy and attitude. Definitely not customer service friendly attitude. So sad for her as once my mother-in-law likes a store, she will spend ALOT of money there. Almost like the owner doesn't like to make money. Hmm sorry for her as this store has been put on our no shop list."

"Donna is always friendly and a big help to me. She knows what I like and what looks good on me."

"My wife and daughter were here. They liked the service."