Cassidy Tire and Service 712 East Northwest Highway, Arlington Heights, IL 60004

"Kevin at the Niles store and Eleazar at the Arlington Heights store are absolutely fantastic! They are professional, knowledgeable and totally focused on customer service. I have been taking my cars to Cassidy for over 20 years and have always been glad I did. Eleazar and Kevin continue to deliver on the high expectations they have for themselves, their teams, and Cassidy Tire. I strongly encourage anyone who need tire service to stop by either Niles or Arlington Heights - you will be taken care of by the best!"

"The service is great. Cant say anything bad. They did an awesome job for my car. The staff was so nice. I forgot to Ask his name but he did an incredible customer service. Job well done !"

"Excellent customer service. They got me in immediately when I had a flat. Were honest that the tire was irreparable and gave me a very fair price for a full set of all wheel drive tires. Tires were there the next morning and vehicle was done that day. A wonderful experience."

"Cassidy Tire fit me in before the holiday rush for 4 new tires. The tires I had chosen were out of stock and they gave me a better quality tire for the same price! I also went to the wrong location that I had made the appointment and they were super flexible and accommodating by getting the tires delivered to the location I was at. Highly recommend!!"

"Have historically always had a good experience at Cassidy Tire but my last visit was not so good. The quality of the tires purchased were fine, but the customer service I received was awful. I was basically called a liar after one of the tire sensors was damaged during tire removal/installation, saying I brought the car in with the sensor already in that condition when it was working just fine prior to the work being done. I was charged an additional $80 after having already paid over $1,000. The manager didn’t take responsibility at all and chose to lose a customer over $80. Unfortunately I won’t be able to support this local business anymore and suggest anyone else thinking of having their tires replaced there take my experience into consideration and look elsewhere. ***Update to previous post After posting this comment, I did almost immediately receive a call from Richard at the corporate office for Cassidy apologizing for how I was treated by the local Cassidy shop and I was issued a credit for the $80. I think the corporate office was quick to recognize that it's not worth losing a customer over this small amount of money and potential new customers because of my review regarding the poor customer service I received. Not sure if I'll visit this location in the future, but I'm at least glad that they made the effort to make the situation right."