Pep Boys

"Steve was great in helping me schedule an appointment for a valve cover gasket. Upon arrival I was promptly checked in by Ike and Olivia who helped understand what exactly I was getting worked on in my car. Declan was also super helpful and informative. Ike helped me pick the best parts and overall I am satisfied with the work. Would highly recommend this location."

"Horrible service and horrible attitude. The older gentleman working behind the desk had nothing but attitude when speaking to us, And the gentleman supposedly Doing the diagnostic on our tires, Gave us a attitude as well.. Went there for what should have been a simple diagnostic on the tire and possible tire pitch turned into A sales pitch, Stating that all four tires needed to be replaced, Due to age stating that the tires were 6 years old. When in fact I know they are only three or four years old at best. Didn't even give the option of repairing tire just stated that they couldn't repair it and all four had to be replaced. When I put my foot down. And just stated that all we wanted if they couldn't repair the single tire then to just replace it's for the meantime, Until we could plan to have all 4 tires replaced properly. But it didn't seem like they liked that option too much because they then stated that they didn't have the proper tools to replace the tire. And then just simply gave us the keys back and that was the end of it. Didn't give us any options of what to do next. Just simply gave us the keys back and walked away. Got even funnier when I called their competitors down the street. And they were able to help us way more over a phone conversation, than Pepe Boys could do in person The only nice person that we interacted with Was the young lady that gave us our keys back."

"I recently had my wheel alignment done at this auto shop, and I am beyond impressed. The service was exceptional from start to finish. The technicians were knowledgeable, and the state-of-the-art equipment ensured precision in the alignment process. My vehicle now drives like new – smooth and straight. The staff was friendly, the facility clean, and the service was completed in a timely manner. I highly recommend this shop for anyone in need of a top-notch wheel alignment. Five stars without a doubt!""

"I would not recommend getting your next car battery at Pep Boys even though their battery prices are a bit lower, but it's not worth the hassle! I purchased my AGM car battery 2 & 1/2 years ago from Pep Boys Lombard on 12/28/2020. The battery has 48 months warranty. The battery died on 11/29/2023. I took the battery in at 2pm that day. The counter person said they have to check the battery before they can replace which I can understand. He said they can't get to testing the battery until the next day and will give me a call. 2 days have past and I have not received a phone call. I am not sure why Pep Boys' car battery test is so different that it takes so long. Previously when I had car battery issue, other auto parts chain store can test your battery and alternator in about 10 minutes. Maybe Pep Boys' battery tester is more comprehensive and requires more testing time, but that's definitely not worth the 2 days+ down time on my car. Pay a little more and save the hassle!"