BMW Parts- BMW of Elmhurst 500 West Lake Street, Elmhurst, IL 60126

"Made an appointment for a new set of tires, told them the tire I wanted installed (same as what was on it currently and when I bought it from this very dealership). Wasn't going to be able to drop off during service hours so arranged to leave my keys in the night drop box. I had already stopped in and had a quote so I knew the general price, which is totally beyond the point. Woke up my son and wife at 4 AM to drop my car off and drive me to work. Not convenient but it is what it is. They call me at 10 the day I dropped it off but I missed the original call as I was busy at work. I called back relatively quickly and got a voice mail and indicated that I would be in a meeting for a while and that to get to me quickly send an email. Fast forward about four and a half hours and me calling five or six times without answer and I get an email asking if I approve of the price so they can do the work. I call as soon as I see that email and low and behold Alex finally answers the phone. By the time we are having this conversation he is looking to push my service back and asking if he can keep my car till tomorrow. I didn't make an appointment so that you could push me to the next day because you didn't do your due diligence to be ready for that appointment. I would have been fine if they squeezed me in before close and I had to wait at the dealership till 5. Courtesy vehicle to get me to work and back to the dealership the next day? Nope, sorry, all out. Apology when I come to take my keys back because you're not getting my business with this poor customer service? Not even an "Hi sir, wanted to apologize for the inconvenience", just asked me my name, said "here's your keys" and turned away. Granted you knew I was dropping my car off and if you needed to confirm pricing you had a week to call me or email me your quote. Now I'm supposed to arrange another day of getting myself to and from work because you didn't do your job? Since your only excuse seems to be that you are "so busy" I'll do you a favor and take my business elsewhere."