AutoZone Auto Parts 1008 Mount Prospect Plaza, Mount Prospect, IL 60056

"When i was shopping at autozone a few days ago, i had went there just to get a few cleaning supplies for my car. When i found the things i needed and went to go checkout it wasn’t that great. The employee, Ayden, wasn’t focused on me or anything i was needing for my car. I had told him multiple times i needed something for my battery and all he kept saying is “i’ll be right with you” and just went away on his phone. When i was talking to Ayden the customer service wasn’t good or ideal at all. He kept giving me this low and negative attitude and almost made it seem like he wanted nothing to do with customers or giving good output on the job. I had asked Ayden if there was something i could help him with, i told him more info about the car to maybe give him a better look at what was needed. When i told him he laughed and said “No”. They shouldn’t be hiring people who can’t work well with people. When he finally got the part i needed after 15 minutes he practically threw the pack of terminals at me and gave a big scruff at the end. He didn’t seem like a good person to interact with. I have had this happen before with this employee but i just took it as a bad day for him. Anyways, i am not going to be coming back to this autozone as long as people like him are working at this location."

"Great fast service. Received exceptional help from a young employee named Aiden. My family came in due to a broken head light and he helped us purchase a new bulb and fixed it in a few minutes. Very kind and answered all our questions while juggling other tasks in the store. Thought he was the manger at first with how professional he was but he said he had only worked there 2 months. Keep up the great work Aiden!! And thank you again for your help!!"

"Matt was very informative and helpful on the phone with what battery my car needed. He helped me find the best wiper blades that I needed replaced as well. Both Matt and Max helped install my battery for me in the cold weather. They helped me so much and were genuinely nice the entire process. I can tell they know what they’re doing! I will only go to this Autozone from now on for any of my future needs because of how well I was treated and helpful Max and Matt were to me that day!"

"Rory is amazing and deserves a raise! He helped me find everything I needed and was super kind and informing. I needed a cover for my steering wheel and new wiper blades. Rory helped with the entire process and was even kind enough to install both items for me after I purchased them. I cannot think of a better experience, as he truly went above and beyond. Will definitely be returning and recommend this store to anyone who needs anything car related."

"I had been experiencing an ongoing problem with my non-working taillights. I tried changing bulbs and fuses yet to no avail. Extremely frustrating. Claire, an incredible employee of AutoZone was extremely committed to not only helping me, but determined to solve my car issue. I need my taillights as I drive to and from work during darkness. Claire took it to the next level. She came out with me to my vehicle and tried a number of different solutions. After twenty minutes or so, she finally solved my taillight by identifying a few different fuses that I never attempted to replace. She did it! It worked! Such a relief. She is a rockstar and the team at the Mount Prospect location truly commits to the customer. Thank you Claire!!!"