Starbucks,

13233 South Cicero Avenue, Crestwood, IL 60418

"My husband and I order from the Crestwood location very often but lately, we’ve had very bad experiences. Most of the employees are nice but there is one person that is very rude and consistently makes our orders wrong. I don’t want to put her name in here but she has lime green hair. I can’t name every single instance that we’ve had a problem with her because this message would be 10 pages long, however just recently, my husband went in there and she made my drink wrong not once not twice but three different times and got more rude each time My husband told her it wasn’t the right drink. It wasn’t a complicated drink there was no add-ons. It was just a plain hazelnut shake and espresso and she kept making the hazelnut cold foam drink even though my husband told her it was not the right drink. Then, the next time we were in there, which was the next day she must have recognized us, and while she was making our drinks, she took one of the lids for our drinks, rubbed it all over the counter, which had Liquid on it from other drinks that had been spilled, and proceeded to put the lid on one of our drinks. Today, my husband stopped in after work, and he waited 39 minutes for two drinks because she was ignoring everybody that was in the café and just taking care of the drive-through even though there were two other employees making drinks for the drive-through. But she had time to take care of two people that walked in after us, and they seemed like they were her friends. She took their order and got them their drinks before she even started making ours. Like I said at the beginning we stop at this Starbucks very often but with how rude this person is it really makes me consider going to a different Starbucks."

"This is the worst customer service I received at this location, the lady at the cash register was very rude, inattentive, and very unprofessional; she seems like she was more focused on clocking out for lunch. I went in to ask for an exchange and all i received was a nasty attitude from her and she quote “the receipt looks goofy”, which is so uncalled for. The receipt clearly had the address. I handed her two receipts. One was for a gift card. The other one was for a cup. She just didn’t want to do her job. The way she conducted herself was very unacceptable. I’m so disappointed Colored hair heavy set white female morning shift"

"I came in from out of town and of course I had to find a SB. This was the closest location and my order was ready upon my arrival. The drinks were placed under the correct letter as well as the cups were clean. This may be small to some but to me the it was EVERYTHING. I HATE having a messy cup making my hands sticky or the bottom being wet that needs to be wiped off. The drinks were delicious as well. I normally get the same drink all the time and with each location and different barista the taste is always different with it sometimes not being good. Today the drink was on point!"

"In Crestwood, Starbucks sets the bar high, dazzling with top-notch drinks crafted by skilled baristas. The outdoor patio is a serene escape, perfect for any weather, while the swift drive-thru service speaks volumes about their attention to customer time and convenience. Inside, you’re met with a clean, cozy space that feels both modern and welcoming, ideal for any gathering or solo visit. More than just a coffee spot, it’s a pivotal community hub, marrying comfort, efficiency, and a warm, communal vibe that makes every visit a delightful experience."

"Outstanding Service by Dylan at Starbucks: I had the absolute pleasure of being served by Dylan during my recent visit to Starbucks, and I must say, he truly made my day! Dylan's exceptional customer service skills and warm demeanor set a new standard for excellence. From the moment I stepped up to the counter, Dylan greeted me with a genuine smile and made me feel right at home. He took the time to attentively listen to my order, offering helpful suggestions and ensuring every detail was perfect. His knowledge of the menu and his passion for coffee were evident in his thoughtful recommendations. What truly impressed me was Dylan's efficiency without sacrificing quality. Despite the bustling atmosphere, he skillfully prepared my drink with precision and speed, all while maintaining a friendly conversation. It's evident that he's not only a master at his craft but also a true people person. Dylan's dedication to providing an outstanding customer experience is commendable. He went above and beyond to ensure I was completely satisfied with my order, and even took a moment to ask if there was anything else he could assist me with. It's employees like Dylan that make Starbucks stand out. His commitment to excellence and genuine care for customers is a true asset to the team. I left with a smile on my face and a perfectly crafted beverage in hand, thanks to Dylan's exceptional service. I wholeheartedly recommend visiting this Starbucks location and having the pleasure of being served by Dylan. He is a shining example of what outstanding customer service looks like. Thank you, Dylan, for making my day brighter with your exceptional service! Warm regards, Trystan"