Dunkin' 1996 2nd Street, Highland Park, IL 60035

"On the weekends, no women work, so the place falls way behind. Don’t go on the weekend"

"Huge line for drive-thru, so I went in. Unfortunately, they took forever to get to me"

"The baristas don't know how to follow simple written directions. In my orders (one order, 2 parts), I ordered 2 drinks, a bagel with cream cheese, and loaded tots. The drinks were double checked by me, oatmilk for both, whipped cream for one, upon receiving them, they both looked black and neither had whipped cream. If they did not have whipped cream available, they should have said that at the speaker/window. The bagel said cream cheese on side, they put the cream cheese directly on the bagel. The loaded tots only half filled the container (taste good though). Disappointed and unpleasantly surprised."

"I always get the watermelon refresher. Love it. Just wish the people serving were more polite. They didn’t even say hello or even talk to me at all. Just took my card and gave me the drink. It really makes a difference."

"The donuts are good, when you can actually get what you ordered. I am fed up with ordering Glazed Blueberry Donuts and being told AT THE WINDOW that my order cannot be fulfilled. And the hoops they make you jump through for a refund, unacceptable. If the company can’t give me the goods and services I paid for, I expect to be reimbursed, plain and simple. But instead I am forced to accept a substitution that I didn’t want because of poor customer service. There are no excuses for a multi-billion dollar company to not have a system in place for employees to communicate which donuts have been sold out BEFORE they are ordered through the app. If I had known, I wouldn’t even have gotten out of bed."