McDonald's,

O'Hare Airport - Ord Term 1 Conc C Terminal 1, Concourse C, Chicago, IL 60666, United States

"From reading some of these reviews, it seems the same terrible staff is working here. Extremely rude behavior... especially from who might have been the manager. We eat McDonald's maybe twice a year... this was our first time of 2024; it's no secret McD's is unhealthy. We had a long layover so we decided to get bite to eat and this McD's was closest to our gate C9. The food was NOT as good as our home town McD's. I don't thing they gave us the correct size of fries, and the drink was more ice than soda. When we attempted to get a refill, first they asked with an attitude, "what's wrong!?!" Then they said, "we don't give refills, it's airport line!" What ever that means... To add, they treated certain customers differently then they treated us/most. We are generally happy... by the energy and mode from the staff, it lowered our mode. Such a negative vibe and experience. Taking a few deep breaths to raise our vibration for a safe and pleasant flight!"

"We had an hour layover in Chicago. This McDonald’s was right next to the gate. As we approach, I noticed a huge crowd waiting. I figured we had an hour, how long could it be? Moments after waiting in line, short, long braided employee screaming at the top of her lungs “get your receipts out! I ain’t going to serve you without it! six fifty nine step up!” Wow. Never have I ever witnessed this type of behavior towards customers who were patiently, respectfully, and quietly waiting for their food, which they paid for. To make a long story semi short, I had literally 10 minutes to board my flight. They were picking and choosing which receipt to fill, in random order. My number was 764. This kid from Ireland had a ticket # of 100 something. He waited 45 minutes! His Dad had to yell for any attention to get his son’s order filled. After 50 mins, I finally approached the counter. I politely asked if she would please fulfill my order as I am about to board my flight. Reluctantly, the employee handed over the bag and drinks. When I had five minutes to sit down while the flight was boarding, I opened up the bag only to find I was one burger short of a combo meal. Cold, stale and poorly made. This establishment is in serious need of quality control over their lack of management. This is 2023. No excuse for this type of service."

"This was the absolute worst McDonald's experience I have ever had!! I asked for fresh cookies and the manager snatched the cookies from the girl at the front and go take them and heat them up!! I always order cookies so I know it doesn't take 20 seconds to bake fresh cookies. All of the workers were so rude and I've never been treated in such a rude manner the way they treated me. Instead of baking me fresh cookies they asked if I wanted a refund! If people are going to act in such a horrible manner then they don't need to be there!! If you don't like your job then go home!! It's nobody else fault that you hate where you work!!!! The McDonald’s close to C9!!! They don’t need to be working here."

"I know you shouldn't expect much from this kind of food. But sometimes you run out of time and have to settle for what you can get. But it was by far the worst experience I've ever had with McDonald's. In 37 states and 21 countries, I have never had such bad nuggets and fries. The smell and taste of what seemed to be three weeks old fat trying to double-kill already dead animals, and the bitter feeling in your mouth that not even the iced matcha from Starbucks could correct, is indescribable. In general, I would really advise anyone who is not looking for the worst taste experience to stay far away from this place ...."

"Came here for a cup of coffee. Super friendly service, and this is the basis of my 5 star rating. I was missing $0.25 for my coffee and the gentleman in the counter said “that’s fine”. Considering the pressure they are in and how busy this spot is, I thought that was very nice. All the best to you guys!"