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Brilliance Honda of Crystal Lake Service
680 West Terra Cotta Avenue, Crystal Lake, Illinois, United States
About the Brilliance Honda of Crystal Lake Service
Brilliance Honda of Crystal Lake Service is a top-rated car dealer and repair shop located in Crystal Lake, Illinois. Our experienced technicians are dedicated to providing high-quality service for all Honda vehicles. Whether you need routine maintenance, repairs, or are in the market for a new car, our friendly staff is here to help. Visit us at 680 West Terra Cotta Avenue for all of your automotive needs.
Photos of Brilliance Honda of Crystal Lake Service
680 W Terra Cotta Ave, Crystal Lake, IL 60014, United States
Opening hours of Brilliance Honda of Crystal Lake Service
Monday:
06:30 - 19:00
Tuesday:
06:30 - 19:00
Wednesday:
06:30 - 19:00
Thursday:
06:30 - 19:00
Friday:
06:30 - 17:00
Saturday:
08:00 - 15:00
Sunday:
Day off
Reviews of Brilliance Honda of Crystal Lake Service
"Best service I have ever received at a dealership. Francisco was very friendly and so helpful!!!"
"Domingo was great!! I definitely recommend him. He’s very honest and down to earth. He made the whole process a lot more smoother"
"Friendly, fast, would've been 5* if they gave me a better price on the car but I didn't fight too hard because I hate the haggle process and unfortunately for me, wanted a very specific vehicle, so they had me under their thumb more than they knew. Other than the price being a couple thousand higher than it should (while still allowing them good profitability), one of the better dealership experiences. Would go again if I am in the right state of mind to haggle and willing to walk away at any point as I would get an appropriate price. Basically, have your game face on for prices and denying services like paint and interior protection packages and you'll have a fine experience with everything else."
"The ADAS system on my 2018 Honda CR-V went out and an error reading "CAM" showed up on my dash and would not go away, so I took it to the dealership for a diagnostic. After a two hour diagnostic, the tech told me the error code they found was due to a compatibility and alignment issue with the windshield since it is not an OEM part. This confused me because I have had the same windshield in the car for over two years and have not had a single issue. Additionally, this windshield is directly from the vendor who sells Honda their windshields! The only difference is that mine doesn't have the Honda logo on it (so it was almost $1000 cheaper than the same exact windshield with the logo on it). As a result, the dealership was asking for a large amount of money for a new windshield and ADAS calibration. The tech said they could not fix the issue without putting a new windshield on and even then, they could not guarantee it would be fixed. Luckily, I was able to find a reputable auto glass shop about 30 miles away and they assured me that the issue was not with the windshield. They were able to recalibrate my ADAS system in no time and save me $1450 in the process. It pains me to write this because I have had such good experiences buying cars from here, but do not come to Brilliance for a service like this. I felt as though they were trying to take advantage of me for something that only took $250 to fix, not $1350 for a new windshield and another $350 to calibrate it. Needless to say, I will not be coming back for service. Save yourself the stress over upcharges and take your vehicle elsewhere."
"First and last time coming here for service. Bought my car here 3 months ago, and that part was fine, but noticed a couple of things that needed attention, there was a rattle when my sunroof was opened. Well upon pulling in I was greeted so to speak, and asked what I was here for. I Explained the main reason, and then had a couple of other questions, one being that the bezel around the switch for the sunroof had all kinds of scratches on in, it came from the factory like this. The tech had the audacity to tell me that is was my fingernails scratching the plastic, and that it's easy plastic to scratch, and pretty much blew off my inquiry, which made me a bit mad. I explained I don't even come into contact with that part when I touch the button for the sunroof. When I pressed on about it he just shrugged me off basically. I do not like being treated like an idiot, I don't want to hear excuses for bad parts, and blaming it on me. So I went and sat down and waited for them to check out the vehicle. Eventually the tech came back and told me that there was a rock in my sunroof windscreen that was making the noise. Okay so were all done, and they ran my car through the wash for me. Let me say this was the worst dealer carwash I have ever had. I hope they didn't mess up the ceramic coating or the film wrap I have on my vehicle. It looked like they wiped it down with a dirty pork chop. The wheels were not even clean, the back hatch had dirt on it still, the windshield was filthy, I mean a two dollar gas station wash would have been better. The only person that was helpful was Brad, as I was having problems hooking up my phone to the infotainment system, we had to reset the system. Thank you Brad! In closing, I will not return, I live 30 miles away and bought the vehicle there because that part was fantastic. I am supposed to get 4 free oil changes, they can keep them, I will not be going back for service here ever again. I don't like being treated like I am an idiot, and also the terrible job they did washing the vehicle. I will have my oil changed at my mechanic and keep the receipts for future reference. Dealer service centers have a bad rap, and this one is no different. The only reason I will go to a dealer anymore is for recall work, or for a warranty issue. I will not advise anyone to have their car serviced here."
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