Ferguson Plumbing Supply

"I was picking up an order from there. I was ignored by Several staff members 20 min"

"Delivered water heaters here for the second time. Everyone is very friendly. The first time, I walked into shipping, and someone came right up and directed me where to go. Receiving is the last set of 5 (or6) garage doors. Looks tight, but plenty of room for my KW to swing."

"Needed a commercial high recovery hot water heater. Called on Thursday afternoon and they delivered it Friday morning to our second floor. In stock and fast delivery….that’s everything I look for in a supplier. We needed a commercial high recovery hot water heater for another building. Called Friday morning at 11:00 and they delivered it at 1:30 in the afternoon. True professionals, excellent service and team members at every level."

"We needed a replacement hose assembly for our Kohler sink. Ferguson's website said they had one in stock at the Addison location. I purchased it on line and was given a confirmation email saying I could pick up the part that day after 2:30 pm. When I got to the store, the person atthe counter informed me that they sold the part to someone else who walked in right before me. What?! I purchased that part on line for pick up in store and I had a confirmation email. I was not happy. "Ooops" they said "Sometimes this happens. We end up selling a part that someone else bought on line." They said they could have the part brought from another location and I could pick it up in a few days. They said they'd call me when it was ready. Not surprisingly, they never called. I tried calling the Addison store multiple times. They never answered the phone. I ended up having to cancel my order. The customer service here is abysmal and if you buy something on line for pick up in store, it's very possible the part will end up being sold to someone else. I'd give them zero stars if I could."

"I should give them an zero star rating due to a employee by the name of Chuck. CHUCK Is rude, disrespectful human being who should not be held any position or job at ferguson . Everytime I'm in the store, he is very unprofessional towards customers and employees. I saw him harassing using terrible verbal language towards customers and employees. He is abusing his power of authority. He needs to be fired. He says this is his warehouse and runs it any way that he wants. To the customer who is not satisfied"