Firestone Complete Auto Care 2121 Orchard Road, Montgomery, IL 60538

"Complete fire dumpster .If they can’t manage to answer phone and not leave you on a 10 min hold what are the odds of actual service being delivered . Zero communication with customer. Zero accountability, Manager seems flustered and overwhelmed. Constantly offering discounted services to make up for the incompetence of work and workers .Avoid this location in general."

"I called about 4pm the day before I wanted engine and cabin air filters replaced. They quoted a price, had to order one of the filters, but said I could come in at 10am the next morning. It took them less than 15 minutes to install both. They even showed me the dirty air filters. Their price was $60 less than the dealership quoted me. I highly recommend!"

"Went in for a 60k mile service. Tried to sell me services like changing air filters and wiper blades because it's part of the "service" package. Even though I just changed them myself. They don't actually check to see what you need, just referred off a piece of paper with what is "needed" at 60k mikes. I saved hundreds of dollars by going to someone who actually took the time to look at my car. Not just charge me to inspect a piece a paper they already had. Complete rip off! Beware these people."

"Thank you, Ruben and crew, for fitting me in last minute. They had the tires I needed in stock, and with his great guidance, I got a set I'm really happy with. Now I'll be able to enjoy the road ahead in this new year thanks to Firestone."

"This place have the worst service I see ever!!!! Try to get the oil change for my service truck 1st time I make the appointment online. Somebody called during the day and couldn’t answer because was working. Left me a message if I can called them back to do another appointment because have a fire on the roof. Don’t know if was true. Finally when I called nobody answered. On my way home all the lights were off around 5:15 pm I try again. Set the appointment, somebody called me again can’t take my truck that day, fine can I take it next day. The guy said was already booked and is not possible. I ask for the day after (today). Arrived at the time of my appointment on time, a guy said he will check. Don’t have any tech to do the service. Last tech already leaving. Online say they work till 7:00 pm Very disappointed about this location. I choose it because is on my way home. Very BAD service. Don’t know if another services there are the same."