Discount Bros

"They are Cheaters!!!. I Ordered 2 drill+impact driver sets. Didn't received pickup mail for 4 days but I went to pickup on the 5th day. One drill+impact set had only the drill and I was told that was what was listed. I had checked the listing atleast 10 times before buying and it nowhere mentioned that it was just a drill. On checking Amazon for the same drill+driver set, it shows the same price what they mentioned in their website. So, it was not just a drill that was listed. They updated the listing now to "just drill" after refunding me which is such a shady practice. 2nd order was not to be found anywhere in store even though they have same listing multiple times on the website. So that too refunded. The person who "helped" me was not really helpful other than saying that he could provide a refund. I drove an hour to pick up items and not just to get refund for no fault of mine. Very very unprofessional. Overall, a very bad experience and this is becoming a norm. You might find a deal once in a while but I think it is just not worth it anymore. It was a good store but it lost its values as it grew big. Prices are most of the times very close to what you can find online. Auctions are a different story in itself. I stopped looking at them long back."

"My experience with Discount Bros was very good, I bought a 9ft flocked Christmas tree during their Black Friday Sale for less than half the cost of retail. Unfortunately UPS lost my package, I contacted Discount Bros and spoke with Adam, he immediately shipped a new one and it arrived in less than 5 days. Discount Bros has great customer service. I will definitely buy again from this store."

"My experience with discount bros was initially pretty good, I hadn’t bought from them before so I did not know what to expect. Communication and amicability is high and done well. Darrell went above and beyond to make sure I was taken care of. Even going out of their way to take care of shipping costs because of my military background. After not receiving my product initially I was of course very upset because I got this product as a gift for myself(birthday passing) but also for training purposes. They gave me a full refund within a timely manner and Darrell once again went above and beyond and reached out to me to rectify the situation and shipped out a product to me comparable to what I initially ordered(same product only difference being the color), free of charge because of my trouble. Much respect to Darrell. So far my experience has been positive, they seem to genuinely care about their clients and go out of their way to make sure you are provided with good service."

"I bought two Christmas trees from Discount Bros. One 7.5 ft & a 9ft. The 7.5 one was stuck on twinkle lights & wouldn't change to all the other options. I sent in an email & they called me back saying they would ship a replacement one out to me (I'm a about an hour South of them) AND to just donate the one that isn't working correctly! I was honestly expecting to have to drive up to the warehouse to swap trees, but this is absolutely amazing customer service! Will be doing business with Discount Bros again & definitely will tell my family/friends about how awesome they are to deal with! Thanks guys!!"

"Don't mind my messy house -- we just moved in! I purchased two lovesac sactionals from Discount Bros via Matte Black and I couldn't be happier. They arrived relatively quickly (within 2-5 weeks of ordering, which I think is pretty standard for furniture) and at a fraction of the cost buying new. The couches are truly in excellent condition, i.e. "really close to new." No smell. No stains (there's an extremely small scuff mark on my light grey couch, you can barely see it). Matte was communicative and patient with me every step of the way, answering all my questions and making me feel comfortable about the whole process. He was also very transparent about the conditions of the couches (i.e. liquidated floor models, returned / open-box units, etc) and said that they thoroughly inspect all the items and will help fix any issues. They stand by their words -- I can't thank them enough! Also the gentleman who delivered my couches was extremely polite."