Big Mama's BBQ Express 5900 Saint Clair Avenue, East St. Louis, IL 62203

"The owner Craig called and confirmed a cake order I submitted multiple times over a TWO WEEK PERIOD via voicemail as they rarely answer the phone when I've called. I called MULTIPLE times throughout days and evenings. Option 4 is for Cake Orders. No one answers, they ask that you leave a message. What is the purpose of leaving a detailed message about a cake order for them to only call you back? It is STUPID...the cat and mouse game. If I placed an order....PLACE IT!! If you need a deposit or full payment, even though they've never required that in the past, say that. But that would require them doing a BETTER JOB when they call back. Craig, THE OWNER, returned my call verifying my order AND pick up date and time. He asked me to call back and confirm. I did. Now, they say no more cake orders even though only 24 hours in advance is required and stated clearly on the line you call. Craig, the owner and individual who personally called me and left a detailed voicemail, refused to come to the phone and even acknowledge me, his error, nor try to rectify it. He LIED and said he didn't call and confirm any orders on Wednesday. I literally only wanted two cakes. Instead, he ignored me and I was told he was "too busy". My family, my employer, colleagues, and I personally do business with Craig and his restaurant regularly. I can't change everyone's perspective, but I will never buy a thing from here again and will work to persuade others to not as well. Everyone deserves quality customer service, and at the very least a moment of your time with a SIMPLE APOLOGY. Craig, needs to do better and recognize that his restaurant's clientele extends beyond his settings. Bad business, CRAIG! Your behavior and response to the conundrum was just plain old ugly and undignified. Zero stars!"

"I have been here well over 5 times now. I've gotten multiple different items and I can say that. This place never disappoints me. The food is always fresh and really well made. I love the fried chicken sammich with Buffalo sauce. It even comes with two slices of cheese. Other places charge for that. And the price is very fair!"

"We were looking for great spots along our route through St. Louis on vaca to stop for lunch. We decided to give Big Mama's a shot. My 5 year old devoured a double cheeseburger (had no idea it was a double when we ordered) so it must have been good. The pork sandwich was delicious. But the cake...well it took the cake. Reviews had said "try the cake". I repeat...try the cake. We tried the German Chocolate, Chocolate Fudge, and Carmel (all to go and enjoyed later along our road trip). Heavenly!"

"Ate here with my family in our way to St. Louis to try some BBQ from the Missouri area. We are from Texas so when we heard about BBQ that would rival Texas BBQ, I had to see it for myself via Big Mamas BBQ express. After trying this BBQ, I’ll say this, Missouri BBQ isn’t bad and has a lot of good similarities. Maybe I’ll need to come back and try more places to get a better gage of how the BBQ is in other places. Overall I wasn’t disappointed in Big Mamas. The BBQ was very affordable and tasted really good. The portion sizes are definitely big for the prices so you are definitely getting your moneys worth. The restaurant is definitely more for take out as opposed to dining in. Not much room to eat if dining in. If given the chance I would definitely eat here again but I do have to say at least for right now, Texas BBQ still takes the cake."