Red Robin Gourmet Burgers and Brews

"My wife and I ate here recently. She has a food allergy and we brought it to the server's attention. The waitress assured her that they could accommodate this. Our food was very good and she had no issues. She had the Blue Titos specialty drink and I had a draft beer. Both were good. The service and food were both very good. We will come back."

"We've been going here since it opened & never had bad experience. But that changed yesterday. We were told it will be a 15/20 minute wait. No worries we'll sit at the bar until a table is ready. While sitting at the bar we noticed 6 empty and dirty tables. After 15 minutes at the bar, still nobody bussed those tables. Then they finally cleaned 1 table & seated us. The booth was wet. We dried the seats ourselves. We sat there for a additional 10 minutes with zero service. At that time we was done with the place. Walked to the bar to pay for our drinks. Had to wait on that because they couldn't break a $20. They went to the back to get change. I understand short staffing issues. This wasn't a short staffing problem, it was misdirected employees & no protocol. I also seen plenty of employees just standing around & checking their phones also. The bartender was very polite. Unfortunately we'll probably never go back."

"Excellent service, but food was a disappointment! The corporate changes to the burger (beef used for hamburgers), along with cooking method by using flat grill instead of open flame cooking, produces a 1960’s grease filled burger, that while tasty, is just way too much grease. The only choice of bun is this horrible brioche bun that further takes away from the quality of burger that we have come to expect from Red Robin. By the time you receive your burger you will find the lower bun soggy with grease to the point that it’s gross to hold and it drips grease as much as this new “juicier burger” does. The menu now lacks in appetizer choices! You can choose between wings, other wings, and yet other wings. Oh they do have fried pickles and onion rings. The atmosphere itself is fine, except the heat was controlled off site. The dining areas of the restaurant were easily 90 degrees. I witnessed a family come in , get seated, change seats because they were being blasted by heat, and finally get up and walk out because it was unbearable. My family changed seats twice before finding a spot that was a bit more bearable. Overall, it wasn’t that our restaurant in Edwardsville, Illinois gave poor service or poor quality. Service was above many other restaurants! The food was what corporate has allowed. Corporate changes in what they perceive as better, (probably more profitable in thought), will have this chain as a mere memory in less than a decade. Red Robin used to be our first choice in burger restaurants. I’m not certain if we will even go back. If the complete grease burger is what you crave, Red Robin might be your choice. But in today’s world of try to eat healthier, burger restaurants aren’t up on the list of choice eateries. Being a midwesterner with a fondness for a good burger, its sad to say that Red Robin no longer fits the bill."

"We absolutely love Red Robin. Their food is top notch and the service is too. We don't eat here as much as we'd like, simply because of our budget, but we are always impressed when we do."

"Food was amazing. Short staffed, but that is typical everywhere. Still, staff was friendly and accommodating."