Starbucks,

120 S Northwest Hwy, Barrington, IL 60010, United States

"Got my drink completely incorrect and charged me extra for base because I asked for no ice… there was the smallest amount of strawberry açaí and no strawberries at all. And it took forever!"

"I was having a rough morning when I went to Starbucks and a new barista who’s name is Kaitlyn greeted me with the warmest smile and was very helpful with figuring out my order. She was very patient and made my day much better! Thank you Starbucks!"

"I’ve been to this Starbucks before and have not had an issue. Today I walked in to snag a perfect bar and work for an hour. Upon bringing the perfect bar to register for purchase I was met with a very low energy drink employee. I greeted her without her greeting me. Once she exchanged her negative energy to me she rang me up for the perfect bar and then walked away to the back. The prompt on the pay screen wasn’t allowing me to pay so I had to wait 2 minutes for her to walk from prompt and acted like I was the one with the problem. It then charged me a $2 dollar tip which I then said that I wouldn’t tip someone with that kind of attitude. She then tells me that she can’t give me my money back because I already payed. I put 2 stars on this post because the manager was nice enough to stand up from her computer work in the seating area to help me. I hope they can find people to work there that actually care about customer service and providing positive customer experience."

"Amazing work from these baristas. Every time I come here they get orders out efficiently and are always pleasant. Every bad review I’ve read clearly seems to be from a bitter customer who has a low tolerance for any mistake a human would make. Great store."

"I have been coming to this Starbucks for over 2 years and the service has just progressively gotten so much worse then what it used to be. There are maybe 3 people in the entire store that have great customer service. Everyone else is extremely rude to customers and truthfully do not care at all. I’ve had the days where I do get it’s super busy. I’ve waited at this Starbucks for 10-15 minutes for a mobile order I place 10 minutes before I show up. I understand that. But lately my orders have been messed up more often then not with no care in the world. Or if I have asked to get it fixed they give major attitude. Even today I said excuse me 3 times after getting my drink waiting by the counter for someone to acknowledge me to inform them my drink was incorrect & got ignored by 2 employees. I do get it was a busy morning, but don’t ignore your customers. I now feel as if i’ve wasted so much money at this location over the last 2 years for the service I have received. I’ve never complained, because I have worked in service for 8 years. But some of these employees just give not one care in the world to their job or how they treat the people they interact with. I will now be going to the other Starbucks here in Barrington, though it may be further from where I work, hopefully I will get better service."