Dunkin',

656 S Sutton Rd, Streamwood, IL 60107, United States

"If I can give this place a ZERO I would. Today is 01/28/2024 - it is 5:51PM. I do not know WHO WORKED THE SHIFT TODAY but I would like to express the extreme disappointment experience tonight. It was the WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. I am sitting in the drive thru - no one greeted me or told me “one minute please.” I am have a conversation with my children regarding their basketball game and we are talking about laughing and a women who responded “you can just go with that screaming.” I politely said “I’m sorry I wasn’t screaming at you, I was joking having a conversation with my children” and she TELLS ME, “you can leave and come back tomorrow.” I asked to speak with a manager and she told me there’s no one on duty, I can come tomorrow. I asked for her name, she refused to give it to me. I did not enter because again mind you, I have three children with me. I told her I’m writing a review, and she told me she did not care. Absolute terrible customer service ever."

"No fresh and hot coffee at evening time. Every time I get a coffee before my night shift coffee is cold and tasteless. Seems like they keep warming old coffee instead making fresh one."

"The drive thru is the slowest I’ve ever experienced at a Dunkin’. Takes more than 5 minutes to get a simple order. The lady who works drive thru needs to be switched out with someone who’s moves faster and not confused. Props to the Dunkin’ on Lake Street that gets you in and out within a few minutes!"

"This is the worst Dunkin' Donuts I've ever been to. horrible customer service. All the employees are rude. I do not recommend This place to anyone. I ordered a sausage, egg and cheese croissant with snack and bacon. My croissant was burnt my bacon was extremely greasy. They forgot certain items From my order. I contacted the store manager and I get where their employees get the horrible customer service skills absolutely horrible service if you can call it customer service."

"Cold inedible hash browns. Both coffees tasted old. They didn't have the requested bagel for my breakfast sandwich but said they had a sesame bagel. Not ideal but okay. Ended up on a cinnamon raisin bagel -- which is disgusting for a breakfast sandwich. The bagel was also the smallest I'd ever seen at a Dunkin'. No refund or gift card can be issued upon complaining unless we go back physically to the location. Madness and stupidity abound. Don't do it. Never spent over $20 so poorly."