Buckle 1310 East Main Street, Carbondale, IL 62901

"Love this store and it's new location. Kaitlin Mcwhorter is always a huge help at helping me find the right jeans for me."

"Today's business practices never cease to amaze me! For the last 5 years, I have only purchased my jeans here. On January 16th, 2023 I called regarding a pair of jeans I purchased in October 2022, that has the rear end ripped out and a hole in the zipper. I paid 80.00 for these jeans I believe. The employee "Annette" explained the 60-day return policy. I explained I looked on my buckle credit card and that these were purchased in early October. She said to bring them in and we could go from there. January 17th I did just that. Long story short they wouldn't adjust the price for new ones or give me a discount. I asked if there was a way to give me a 10% discount on a new pair. The employee, not Annette said no She couldn't. I asked as a consumer am I not worth 8 dollars off a pair of jeans I paid 80 dollars for 100 days ago? And she said no. I left her with the jeans and a dumbfounded look on my face as to why I'm not worth 8.00 dollars to a company I have spent several hundred dollars with. I own a business locally, and I would never lose a customer like this. Very sad to see businesses not care about their customers. Sorry buckle you are no longer worth my hard-earned money to invest back into your company. You should be ashamed."

"I like the store. I've always liked Buckle. The salesmen was good too. Walked in for a pair of shoes and ended up buying a watch as well. I wish more places like this were still in the mall."