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Firestone Complete Auto Care
408 Ward Drive, Scott Air Force Base, Illinois, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 408 Ward Drive in Scott Air Force Base, Illinois. Our skilled technicians are dedicated to providing high-quality services to keep your vehicle running smoothly. From routine maintenance to major repairs, we offer a wide range of services to meet all of your automotive needs. Visit us today for expert care and exceptional customer service.
Photos of Firestone Complete Auto Care
408 Ward Dr, Scott AFB, IL 62225, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 18:00
Sunday:
Closed
Reviews of Firestone Complete Auto Care
"Expensive liars. Recommend you look up “Mission Accomplished” for better service and price. I was lied to my face twice about service. I’m a third or fourth time patron, have had usually decent service. In for a battery check early morning, no appointment. After receiving an email invoice I went to pick it before the afternoon and was told it wasn’t ready. So I requested they add an oil change as was indicated on the email. They. Received a call the next day that it’s ready for pickup. When they explain that the battery was fine but they recommend an oil change, I asked why they didn’t do the oil change. And the same guy I talked to at the counter when I requested the oil change told me that they didn’t because I did not get back to them when they attempted to contact me. I told him that I spoke with him face-to-face yesterday and requested it. He was dismissive and said okay give them 10 minutes, after waiting for 15 minutes with no further contact I left to go back to work and was able to get my car back midday. To top it off they found the oil to be about a liter short, but didn’t know why. They were also the same shop that did my last oil change, but I’ve lost my trust and patience for this location and would not recommend."
"Let me start off by saying I work on trucks and do all of my own work, except when it comes to getting an alignment done. I took my truck in for an alignment after getting new tires, I have a lifetime warranty on the alignment so it should be in and out, for $0. They get done with the alignment and it's within specs which is good, but proceed to tell me my drivers side battery, that's about two years old, is bad and it needs replaced for $260. On top of that, they say that coolant is spraying all over the engine bay, and want to run a test because they dont know where it's coming from. That's funny, because I just drove from North Carolina without a drop of coolant leaking out. When I got home, One of the hose clamps was loose RIGHT next to the battery they tested. I dont know if they were trying to swindle me, but the incompetence of "not knowing where it's leaking from" was utter bull. Then, I took my battery to Walmart to have it tested since that's where I bought it and it's still under warranty, which they say it's good and show me their test sheet. More incompetence at the least. Long story short and a bit of advice, dont fall for the upselling they try to do to you and ALWAYS get a second opinion before dropping $300 on a whim."
"$142 for oil change and rotation is ridiculous, especially on a military base.. I hope people look elsewhere and “firestones” get fazed out on Air Force Bases"
"Really nice lady who really tried to help during my emergency. However, they were not able to help me because they didn’t have the front windshield wiper in stock that would fit my car. If you are in an emergency, chances are they won’t have what you need in stock when you’re in a pinch. Still a nice place to go just in case."
"Came in for a balance and alignment because my truck is shaking at higher speeds. I also asked to have my ball joints and tie rod ends checked because of the issue and they said they would. When I got my truck back it was shaking worse. When I gave them a call about a possible solution I was informed they decided not to check my ball joints and tie rod ends because my vehicle has low miles. When I got my truck back I also noticed that they broke the cap off of one of my lug nuts, which is not a huge deal. However they did not replace it or even let me know upon pickup, and when I mentioned it on the phone Larry got super defensive and said “I can give you a new lug nut if it’s such a big deal.” Additionally they damaged my wheels scraping the old wheel weights off. I paid $160 to get my truck back in worse shape than when I gave it to them. I’d heard bad things about this place and I should have listened. Terrible customer service."
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