Pick Your Part - St. Louis

"Been a few years since I've been here.....What happened to the organization? Spent an hour and half longer than needed because you're not separating cars by make. Had to walk the entire yard. I don't understand why anyone would think the way it is now is better."

"I own a shop and sent my apprentice down to get a hood from the Washington Park location when returning with the hood that was supposed to be $96 he gives me a receipt for 168 showing almost $50 in fees. This is horrible, he told him he didn’t want the warranty They said they had to charge him. It was a warranty fee on a body panel absolutely horrible, horrible phone numbers go to the same recording. The nine different numbers are online for them and they all go to the same recording that hangs up on you."

"Pleasant.. cold Friendly staff This place will get you together"

"Yard is nice, paved and well organized. It has gotten pricey lately though. A lot of stuff new aftermarket is not much more than what they want for well used stuff. I'm only coming here for parts I can't get at Napa in the future."

"Been going here since before it was procured by LKQ. People are nice, the cleanliness is good….. in the building. In the yard, not so much. Ex., we walked down one of the main alleys and had to constantly step over parts the entire time. Imagine if we had a cart….. The only thing I could never understand, when you (lkq) moved in, everything was already separated by make. Why not continue that method? I know, they’re separated by basically S/M/L, but, I’m sorry, that doesn’t work. Walk clear across the yard, to look at another car. Again, it was set perfectly for you, and you just said nah. And now you wonder why customers think you don’t care. As far as prices, I’ll go to 6 other junk yards, and LKQ is the highest priced of them all. Lastly, having the option for the warranty is good, not when it’s assumed. How much money have you gotten from customers, simply because they weren’t aware of it?"