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A & W Plumbing and Heating, Inc.
11 Alliance Avenue, Murphysboro, Illinois, United States
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About the A & W Plumbing and Heating, Inc.
A & W Plumbing and Heating, Inc. is a trusted Southern Illinois institution located at 11 Alliance Avenue in Murphysboro, Illinois, United States. With nearly 15 years of experience, we are a general contractor, home goods store, plumber, and store all in one. Our customers have raved about our excellent customer service, quick response times, and efficient problem-solving skills. We offer residential and commercial plumbing solutions, as well as commercial HVAC services.
Our licensed and insured technicians have years of experience and use the best and latest technology to ensure your home or business runs safely and efficiently. We offer same-day service for those urgent plumbing problems that can't wait. Every solution we recommend is tailored to your property's specific needs, and we work quickly and accurately to complete the job right the first time.
When you work with A & W Plumbing and Heating, Inc., you become part of our family. We value your time and your business, and we strive to provide top-notch solutions for all your plumbing and heating needs. Contact us today for all your plumbing and heating needs in the Southern Illinois area.
Photos of A & W Plumbing and Heating, Inc.
11 Alliance Ave, Murphysboro, IL 62966, United States
Opening hours of A & W Plumbing and Heating, Inc.
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of A & W Plumbing and Heating, Inc.
"Thank you SO much for such really wonderful service! The person who answered my call was very helpful and polite. Trent who came right out was extremely competent and was able to diagnosed and fix the problem quickly. We were especially grateful as it was a sewage issue!"
"This review is actually for my mom. She found she had no hot water late Thursday afternoon. She called A&W plumbing about 5:00. They got her scheduled for the following day. Justin M was her tec. He was very professional. On time and very knowledgeable. He had her water heater fixed in a very short time. Justin was great, he told her to give him a call if she had any problems. We highly recommend A&W Plumbing! Very professional and a great team!"
"They showed up the same day that I called them, I was amazed at that. The two experts that came, Ryan S and Trent C, were very knowledgeable and hard workers. They fixed the problem and we're in and out in just a few hours. Friendly and explained everything as they were doing it. I will certainly recommend this company to all who need a great plumber."
"I call A & W Plumbing early this morning because of busted water heater. The office was so kind and said they were just starting their day and she would call back as soon as she had a time they could get here. When we got the call they were here in just a few minutes. Kyle worked hard and was so professional, friendly and helpful! We will have hot water for a shower later! Thank you so much for the great service!!"
"I hired them November 2023 to fix two clogged bathtub faucets. The first guy comes out to “diagnose” the issue. He spent 20 minutes. Charged me for a full hour 150$ and told me I need new faucets. He quoted me a price of 350-500$ for the repairs. He stated he was ordering the faucets and writing up a work order. He told me when the faucets came in they would call me to set up the appointment. 12 days later I had to call and ask about my faucets. They had been there a week and no one bothered to call me. They then scheduled a repair for a week later. The day of the repair Kyle, the plumber doing the job called me at 7:30 am to ask what needed to be done. The first guy never gave them the work order. I don’t know why he even bothered to write up a work order other than to pad their bill and charge me 150$. Kyle had no clue I needed two faucets replaced. Kyle went and bought faucets at Lowe’s only to learn the faucets had already been purchased and where at their shop. 1.5 hours later Kyle shows up apologizing for the mix up admitted he never saw the work order he didn’t even know who the other guy was and told me they never rally Look at those work orders. He spent 2 more hours installing the 2 faucets. In the end proceeds to charge me an extra 75$ because he needs to go back to Lowe’s and return the other faucets and for some reason that needs to come out of my pocket??? A day later one of the faucets was leaking. Kyle came back and fixed it the next day. 4 days later the other faucet was leaking and when I called to complain I was told it would be 10-12 more days before they could get anyone out here. I had to shut my water off for 12 days again and wait for them to show up and fix their own mistakes. 100% of their work failed in less than 4 days and they made no effort to correct anything in a timely fashion. The 3rd guy they sent out stripped the newly installed faucet when trying to fix the 2nd leak. He told me he needed to order a new one and then I never heard back from them again. 645$ for 2 new faucets and they never came back to fix the 2nd faucet. I had to order a new one myself and ended up installing it and repairing it myself. 850$ total only to get poor device and treated like crap!!! They are a bunch incompetent thieves !!! I called 3 times only to be told that the person I needed to speak to wasn’t at their desk…3 days in a row??? .I Sent in 2 emails to customer service and was ignored. I had The BBB contact them on my behalf and they just ignored them as well. I’ve never had to deal with such an unprofessional business. They basically stole my money and gave me the finger. Rude office staff and an owner who doesn’t give a crap about anything but money. Their 100% satisfaction guarantee is bull crap and they don’t stand behind their work at all. If you notice all the one star reviews here have a common theme … they get your money and then if you have any issues with their work or complain at all they simply ignore you. Standard operating procedure for these thieves. DO NOT USE THEM FOR ANY THING AT ALL. I wouldn’t let them clean my toilet much less touch my plumbing ever again."
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