H&M

"Just okay. Lazy workers and limited sizes and styles."

"I usually don’t have a bad experience with this store but I was a bit annoyed and confused by the exchange policy. I had gotten a dress for my birthday that I planned to wear to a work event that was a month away. But when the day came I realized that I couldn’t fit the dress. So i put it back in the bag and left the receipt with it. I’m usually aware that some stores don’t accept refunds up to a certain time but I wasn’t wanting a refund I wanted to exchange it for a smaller size! I remember coming to the store on a whim one day but didn’t have the dress to exchange it, I asked the employee that was working at the counter “how long do I have to exchange a dress” HE SPECIFICALLY SAID “There’s no time frame for an exchange, just make sure you have the receipt” I said okay. I even went as far as calling customer service for clarity to make sure what he told me was correct and they said that it was true, I didn’t need the original tag & that I just needed the receipt in which I had. I drove all the way back across town just to return the item then the “manager” with her attitude told me that I couldn’t. I get her frustration I guess but imagine how frustrated I was because I double checked before even driving back. Maybe they should make sure everyone in the store know the policy so that customers aren’t wasting their time driving across town to return something that can’t be returned."

"It's a nice clean store to but women's clothes at kids and wife love it Def recommend for teenagers and young women"

"Andrew was amazing! He helped a friend and I pick out a few pieces and gave us exceptional customer service. I’m new to Springfield and he made my first day amazing."

"We found several cute and fashionable pieces there and enjoyed our time at the store."