Regency at Dell Ranch 670 Louis Henna Boulevard, Round Rock, TX 78664

"Very disappointing reviews to read, I had high hopes when passing by them. Since I'm currently in the market for this location. Seems to be the normal complaint for most tenants about this general area up and down hwy 45 and 35. Thanks for the honest updates."

"DO NOT LIVE HERE! If I could give this place negative stars, I would. My boyfriend and his roommate lived at this place for 2 years and after visiting a few times, I couldn’t stand it anymore. Walking into their apartment was like walking into a nest of black mold and bugs. They brought it up to the attention of management many times that they needed someone to look at the mold in their apartment because no matter how many times we deep cleaned the apartment top to bottom, the mold would grow back the very next day. Every time I left the apartment, I felt so sick. Cough, headache, rashes. It was MISERABLE. My boyfriend spent most of his lease in this apartment living with me because of the literal BIOHAZARD that is this apartment complex. Talking to multiple neighbors, we know that it was not just the state of their apartment specifically, but of every single person in building 8. The last day of his lease, he asked management how they were going to fix the mold so the next person who lives there doesn’t have to live in those conditions, and they gave him a LEASE VIOLATION for “speaking poorly of the apartment complex.” When he told me this, I found it absolutely comical. Talk about being unprofessional. The mold is just 1 issue with his apartment. 1. They also had water leaking from the floors. Not sure how water comes up from beneath the floor but it happened here. 2. Their water heater started leaking and when maintenance came to “fix” it, they literally didn’t fix anything and it continued to leak (and you guessed it, it turned into mold). 3. The floors/ceilings were so thin you could hear every single footstep the upstairs neighbors took. 4. The dog park was ATROCIOUS. It was never cleaned and no one picked up after their dogs, so every single time we opened to door to the apartment (which was right next to the dog park) we were met with an overwhelming stench of fecal matter. 5. The cracks in the molding between the baseboards and floors were so large that bugs crept in so easily, even with the pest control. 6. The maintenance people who repainted the complex recently were caught on 4K video pressure washing residents’ cars which caused paint chips on multiple people cars, including my car, my boyfriend’s car, and multiple neighbors. When we brought it to their attention, they assessed my boyfriend’s car and denied blame. My boyfriend was not the only person I knew who used to have problems when living at this apartment complex. 2 friends of mine lived in one of the buildings way in the back where there is construction going on starting at 8am Monday-Saturday. My friends were not given any warning of the construction before it started and they had to live which the sound of constant work trucks beeping and honking ALL DAY. They also did not have a working dishwasher OR garbage disposal OR A/C the entire time they lived there. Every time I would visit their apartment, it would be over 80 degrees in the spring and summer time, and their electricity bills were astronomical. Oh and need I not forget the BLACK MOLD they had in their apartment too, that they discovered in the walls after it was painted over to disguise it. If this doesn’t turn you away enough from this apartment, I don’t know what will. All I can say is I am grateful that all of my experiences with this place were through other people and that I never had to pay a penny to this POS apartment complex. I hope they tear this place down completely and start over."

"HORRIBLE! If you want to stay at a place that keeps your deposit and gives you the run around to get a hold of someone that supposedly has it then go right ahead and live here! I’ve never dealt with more unprofessional people in my life. More than a month and I have yet to receive my deposit back but they want to charge me a fee for not cleaning out my fridge when all contents were taken out and it simply wasn’t wiped down is ridiculous to me!!! Quite comical actually. Go spend the extra $100 and rent elsewhere. Save yourself the stress and don’t even waste your time viewing these apartments! UPDATE: Going on 2 months since I moved out and still NO DEPOSIT! I have been given the run around and the office manager is ZERO help and when she’s on vacation no one seems to know how to do anything. Called corporate twice and still nothing!!! The lack of urgency is apparent and because it’s not their money they DONT care. GO RENT SOMEWHERE ELSE!!! THIS PLACE IS TERRIBLE!!!!"

"I have been waiting for the day that i can write an honest review of this place, and now that i have finalized my dealings with this place I can. DO NOT RENT HERE, OR NEXT DOOR AT MADISON. They are the same management company, Cushman and Wakefield, and the absolutely miserable GM manages both complexes. I'll start with the condition of our apartment when we moved in. 1) the apartment was filthy. Walls had stains, trim was chewed up, and the floors were nasty. 2) A/C didn't work 3) dishwasher wouldn't drain due to a clogged drain hose 4) bedroom ceiling fan didn't work 5) guest back sink was leaking into cabinet 6) dryer vent was clogged 7) window screens were either missing or had large tears in them 8) kitchen cabinet door was hanging off the hinges. Every maintenance request we filed was a fight. Both my partner and I are licensed A/C technicians. When the maintenance crew simply refilled our leaking A/C system, we told them that they needed to find the leak. They ignored us. 3 months later, the AC wasn't cooling again, in July, and the finally hired professionals to diagnose and replace the leaking air handler. Of course, that month, we had a $400 electricity bill due to the leaking AC. We were offered drugs multiple times by our neighbors, there was a nearly constant police presence, the gates never worked for the full 13 months of our lease, our neighbors regularly threw their trash into the lawn areas, the dog park was unusable due to the dog poop left behind and never cleaned up, and the pool was constantly dirty. I could actually write a novel about our experiences with management and our neighbors, but i think you get the idea. This place looks nice when you go to lease, but be prepared to hate your life here. Edit in response to Regency’s response: I love how they now want to talk and “make things right”. When we lived there, they didn’t care to listen, and were actually threatening about some of the issues, to the point that i finally lost my cool and blew up on the general manager. Those that know me also know that this does not happen very often, and that I am normally very diplomatic in my approach. When we advised them of a malfunction with our garage door that left us vulnerable, they ignored it for over a month, to the point that we had to start taking legal steps of documentation before initiating a lawsuit. They managed to finally fix the issue exactly one day before we could legally file suit. This company has ABSOLUTLEY ZERO INTEREST in doing the right thing by it’s residents, so, please, don’t fall for their canned corporate response. Stay far away from this property."

"It has been less than a month we started living in this community. We have all sorts of problems starting with pests, ants, insects, roaches etc. showing up in the apartment. Even after multiple complaints and treatments there was no improvement and we are now really worried about our health, and especially more worried about the environment we are going to put in our soon to be born baby. Although maintenance crew were quick enough to resolve issues, steps they had taken are not sufficient to fix the pest issues we have been seeing since day one. I have attached pics of a few pests here. In fact there were many more and I have come to know about those creatures only after moving into this apartment. Also the apartment was provided to us in a very untidy condition, such a way that all our feet turned black while walking. We had to clean it 3-4 times to bring at least to a normal state. I have attached pictures of few air vents, soap holders which are still dirty. In addition, I had cleaned the tub twice to at least bring to a state so that we can shower in peace. Pets in the community are sometimes left without a leash on them and one day a dog almost jumped on us. Community is also not very well maintained with pet feces found all over the place. As it is a small community and valet trash being made mandatory, all the trash bags are left right outside the apartments. I have noticed a racoon feeding on the trash left out on one of the apartment porch one evening. Perhaps this is also one of the reasons for pests being spread into the apartments very quickly. note: During our discussion with pest control management we were told, WE MIGHT NOT BE LUCKY TO GET AN APARTMENT WITH ALL THE PESTS IN IT (May not be the exact words but that is what they meant) After paying $1428 for basic rent, if the management wants us to leave it to luck to get a decent apartment, then you might have already understood what is on my mind. STAY OUT OF THIS COMMUNITY!!!"