Alara North Burnet 1735 Rutland Drive, Austin, TX 78758

"Thank you to the new manager she was extremely helpful today!"

"Worst place I ever lived. Management avoids answering calls or emails for your problems. I’m still dealing with these people 10 months after I moved out because they claim I owe them money even though I’ve been back twice after moving out to pay any remaining fees. Most disorganized management ever. The biggest scam of an apartment I’ve ever lived in. DONT LIVE HERE PLEASE"

"DON'T trust the 4 star reviews. I have just move in to this complex and already hated it. The amenities is limited, they don't even provide microwave. The apartment was disgusting and was obviously not cleaned when I move in. Death roaches in the fridge and I have to deal with roaches almost everyday. I have live in multiple apartment complex and this one by far the worst. Truly make my first impression about living in Austin awful."

"NEW UPDATE 1/16/2023 - Called and emailed them several times. Never got back to me. This place is a joke. I even went there during business hours and there was no one working. I slipped a note in the door for them to get back to me, and they didn’t. They are purposefully ignoring every attempt I make to contact them. Do not rent here. It’s hilarious they commented offering to help, it is all a front. Save yourself the trouble and avoid this place. UPDATE 12/21/2022 - Just saw they replied to my Google review. Called and left a voicemail. Told them to call me back and that I'd be calling again tomorrow. Absolutely horrendous. This place owes me $937.06. “Gated community” yet gates do not work and fence was broken in several places. I entered the apartment and it was filthy. Urine was in the toilet. Appliances were filthy. Floors covered in visible dirt with boot prints. I was told a cleaning service just came by, which was a lie, and the apartment was disgusting. Informed office it was filthy and they had two women come by to clean it. The women did not clean it, and instead used a wet mop over the dirt covered floors and created a mud then left. Maintenance man came into my apartment with no shoes on. Literally barefoot. Cleaning woman injured my service animal by hitting him very hard with her mop to where he cried out. Everything was broken. Huge crack in door letting bugs and air in. Gave them another chance to fix things and was told they would call me to set up a time to come and fix things. I left to work, came back and my apartment was in disarray. They let my service animals out and had done something like spray painted, without covering any of my belongings in turn ruining several thousand dollars worth of my things. Cat had dried spray on their backs. Their food and water was covered in the paint and they had been drinking and eating out of it for hours. Pots and pans, food, clothes, shoes, everything was ruined. I was allowed to break the lease and move out and they informed me I would be fully refunded in 30 days. I had to quit my job and move back home because I didn’t have the finances at the time to secure another apartment. I waited 30 days and received a check for 50 dollars. They charged me a cleaning fee and carpet cleaning fee, there is no carpet in the unit. I called to inform them the check was wrong and I was being charged for things that didn’t even make sense. Was told they had already informed me of the mistakes (they did not) and that I was to wait another 30 days for a new check. Waited another 30 days, no check came. Called for two weeks trying to get ahold of them. Left voicemails without a returned phone call. Finally got ahold of someone and after a week of him trying to get me an answer, I was told it was “out of their hands” and that someone named Daniel would be calling me. Has been over a week no phone call. I asked them to give me Daniel’s information but was told I could not have his information. Leaving me with no one to contact about the near grand they owe me. Will be taking them to court for property damage and full refund. Photos: Painted over dirt and paper clips as shown. Severe water damage under both kitchen and bathroom sinks as shown. Shoe showing damage to property from them spray painting without covering any of my things. Mold under kitchen sink that was “fixed” by being painted over. Blinds broken in several spots and missing panels. Was “fixed” by them taping broken pieces. Stray cats and dogs everywhere. Found glass in the bathtub. Water pressure is non existent and it took me over an hour to complete a shower. Electrical outlets heavily painted over. Drawers not secured and fall out when you open them. Photo showing what hand picked up when moved across any surface. Air vent with no cover. Front door almost impossible to shut from several layers of paint. Where the door locks had screws that would fall out (shown in photo) because the wood was damaged internally. Horrible place that owes me money and caused me to lose my job. Avoid at all costs."

"So far maintenance has taken forever and they have yet to fix some issues. Laundry sucks (machines are clogged full with water) and it’s impossible to pay for it since the machine to get laundry credit doesn’t work. Had never really cared about management since hadn’t experienced one where they didn’t really care or was so unorganized. On top of that pool and gym are closed."